Director, Provider Network Development and Relationship Management

John Hancock is currently transforming our Long Term Care business to help our customers age in place and receive the care that they need to live as independently as possible. This team focuses on providing access to high-quality and affordable long-term care providers to our customers when they need it.

The Director, Provider Network Development & Relationship Management, is responsible for leading the development, optimization, and strategic oversight of our provider network. This role is responsible for ensuring network adequacy, driving value, and fostering strong relationships with healthcare providers, network partners, and internal stakeholders. The ideal candidate brings a blend of business development, contract negotiation skills, strategic thinking, and a passion for improving healthcare access and quality across diverse populations for our long-term care policyholders.

Position Responsibilities

• Network Strategy & Design: Lead cross-functional team to deliver the design, development, and expansion of provider networks to meet regulatory, service coverage, and business objectives.
• Contracting & Negotiation: Drive & lead provider network contracting processes, ensuring competitive and compliant agreements with measurable discounts
• Stakeholder Engagement: Directly manage key provider network relationships with internal stakeholder teams (product, sales, operations, IT)
• Data & Performance Management: Track, monitor and manage network performance metrics, data quality, and KPIs; implement improvements based on analytics and feedback.
• Technology Integration: Proactively collaborate with IT vendors to streamline scheduling, data exchange, and provider onboarding processes.
• Regulatory Compliance: Ensure adherence to HIPAA, CMS, and state-specific regulations, particularly in Medicaid and Medicare environments.

Required Qualifications

• Bachelor’s degree required; Master’s in Healthcare Administration, Public Policy, or related field preferred
• 8 –15+ years in provider network management, healthcare contracting, or payer strategy roles
• Familiarity with CRM systems, EHR/EMR platforms, and provider data management tools
• In-depth knowledge of sourcing and procurement principles and best practices; in-depth experience and expertise with supplier contractual terms and conditions to mitigate legal and business risk
• Strong negotiation and relationship-building abilities
• Strategic planning and execution
• Financial and pricing analysis
• Excellent communication and presentation skills
• Ability to manage complex projects and competing priorities
• Background in provider networks

When You Join Our Team

• As part of our global team, we’ll support you in shaping the future you want to see.
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$120,750.00 USD - $217,350.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)