Mobile Service Technician
- Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
- Work directly with clients to provide a high level of customer experience
- Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
- Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
- Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
- Accurately document client concerns for diagnosis and repair
- Follow correct repair order documentation procedures, i.e. The Three C’s
- Invoice and collect payment
- Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
- Review appointment schedule to plan travel time and visit duration for mobile services
- Provide support at Service Center based on demand
- Ability to travel in assigned territory and other service locations
- Other duties as assigned
- 2-5 years of experience as an automotive service technician
- Self-sufficient, highly organized and comfortable working independently and as part of a team
- Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
- Customer facing experience exhibiting excellent written and verbal communication skills
- Proficient in Microsoft Office as well as learn proprietary DMS software
- EPA 609 Certification
- Willingness to complete Lucid provided CPR training post hire
- Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
- ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
- Previous Mobile Service Technician experience
- Previous experience with EV diagnosis and repair
- Experience in luxury automobile repair environments
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