Patient Access Coordinator

Full time, Benefit Eligible
East Boston, MA
Schedule: Mon-Fri, 8am - 5pm and includes evening, weekend and holiday rotations
Bilingual: english/spanish required

The Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices. The Patient Access Coordinator acts as a role model to all Patient Access Representatives.

Duties and Responsibilities:

• Acts as a mentor to new and existing registration staff.
• Works with supervisor to orient and train new staff to department policies, procedures and workflow.
• Schedules appointments for all patients as requested by the patient or provider.
• Sets up the recalls for returning patients as instructed by the provider
• Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.
• Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team
• Manages all incoming and outgoing in basket messages
• Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team
• Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.
• Utilizes Dental/Optical software according to the department
• Verify insurance in advance and same day.

Skills/Abilities

• Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.
• Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal
• Demonstrate flexibility while being able to multi task and in a fast-paced environment.

Experience

• At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.

Education

• High School Diploma or G.E.D. required
• Bilingual skills required (spanish/english)
• Maintain annual CAC certification

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• And much more.

Pay Range

19.55 up to 29.33 based on experience

NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.