Customer Relationship Administrator

Our M.S. Walker Brands National Sales team is looking for a highly-organized, customer-service focused administrator to play a crucial role in the fastest growing division of M.S. Walker. The Customer Relationship Administrator , reporting directly to the National Sales Operations Manager, ensures the accurate, efficient, and compliant processing of orders coming directly from our distributors and through our Sales Managers.

Responsibilities

• Assist in new customer, item, and brand set-up forms

• Invoice, track, and coordinate shipments for sales samples; track receipts of incoming goods; ensure accuracy of pricing for all orders

• Support the wholesale order fulfillment cycle

• Process billbacks and credits, and state tax filings and reports

• Coordinate Limited Release and Allocated Offers; create/format offer sheets

• Run back-order and sales depletion reports

• Communicate to sales reps and/or portfolio managers on product shipments and inventory

• Proactively follow-up with representatives and/or customers who have not taken product after 30 days

• Remove protection from item (no-ship, inflated OP reserve levels) once all orders are shipped or declined

• Collaborate daily with Credit, Shipping and Compliance teams, and other internal stakeholders as needed

• Other projects as assigned

Requirements

• 2+ years in an administrative support role with internal and external customer service experience
• Exceptional organizational skills
• Exceptional communication skills; particularly over the phone and through Microsoft Teams/Zoom
• Proficiency in Microsoft Office Suite with strong Excel skills and pivot tables
• Knowledge of wine and spirits terminology preferred
• Bachelor's degree

Additional Information:

This position will be eligible for a hybrid/flex schedule with 1-3 days in office each week upon successful completion of an initial onsite training period

Benefits

We offer a Comprehensive Benefits Plan that includes the following:

• Medical & Dental Insurance
• Vision Coverage
• Paid-Time-Off Program
• Fidelity Investments 401k
• Disability, Life, Accident & Illness Insurance Packages
• Discounted Fitness Memberships
• Free & Discounted Work/Life Resources
• Career Advancement Opportunities
• On-Demand Professional & Leadership Development Through M.S. Walker University

Who we are:

Founded in Boston in 1933, M.S. Walker is a 5th-generation, family-owned wine and spirits importer and distributor, a spirits bottler, and a national supplier. We serve On-Premise and Off-Premise establishments throughout the Northeast, with direct operations in Massachusetts, New York, New Jersey and Rhode Island and brokerage operations in Maine, New Hampshire and Vermont. We represent a budding portfolio of wine and spirits nationwide, including our own brands, and we strive to offer the most prestigious portfolio in the industry. M.S. Walker has built our foundation and future on our people – our employees are truly our greatest asset. Our company boasts a diverse pool of exceptionally special team members who each bring their unique skills and experience to the organization.

Mission Statement:

Since 1933, our mission has been firmly rooted in our core values of family, integrity, respect, honesty, and hard work. We are deeply committed to upholding these principles for our team members, customers and suppliers alike. We seek to build and maintain long-lasting relationships based on trust and reliability. By honoring our heritage and embracing innovation, we aim to continuously improve and adapt to meet the evolving needs of our industry, while responsibly contributing to the communities we serve. Together, we strive to elevate the spirit of hospitality and foster a vibrant and respectful culture in all facets of the organization and beyond.

***It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.***