Customer Service Representative
Lead Customer Service Representative
Salary Range: $17.00 - $20.00 Hourly
Level: Experienced
Position Type: Part Time
Job Shift: Day
Education Level: High School
Travel Percentage: Negligible
Category: Admin - Clerical
Description
Our leader of the pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.
We are an employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
- Health, dental, vision, life insurance, STD/LTD, 401K with company matching
- ESOP - Employee Stock Ownership Plan (100% company paid)
- Paid vacation
- Pet supply and service discounts and more!
Responsibilities:
- Main lobby operations check-ins, check-outs, guest visits and tours, answering general questions
- Answering and handling calls in a professional manner
- Maintaining cleanliness
- Scheduling
- File maintenance
- Data entry
Qualifications & Requirements
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
Essential Job Functions:
- Main lobby operations check-ins, check-outs, guest visits and tours, answering general questions
- Answering and handling calls in a professional manner
- Maintaining cleanliness
- Scheduling
- File maintenance
- Data entry
Requirements:
- Able to work evenings, weekends, and holidays
- 1 year customer service experience preferred
- Computer skills
- Timekeeping
- Excellent organizational skills
- Able to utilize multi-line phone
- Strong communication skills
- Able to lift 40 lbs.
- Able to stand for up to 8 hours a day
- Able to handle dogs on leashes
- Display professional manner at all times
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