Operations Control Technician

Overview

The Operations Division serves the four Tufts University campuses: the main Medford/Somerville campus, the Boston Health & Sciences campus, the School of the Museum of Fine Arts at Tufts and the Grafton Veterinary campus together encompassing 170 buildings and 5.1million gross square feet. A broad range of services are provided to support the university campuses including facilities services, capital program management, campus planning and renewal, campus engineering and energy management, event services and public and environmental health and safety. Together, these functions are responsible for the efficient, cost effective and safe operations of our university as well as the maintenance and management of our university assets to support our research and educational mission, vision and values.

The Operations Control Center is the hub of daily activity for maintenance and support services involving our campus facilities, grounds and supporting services. The OCC Technician is a key player that provides the first line of support to the Tufts community for incoming building operations emergencies, building system alarms, and a wide range of issues and services involving the interior and exterior university facilities, grounds and properties.

We are seeking a highly motivated individual with a high potential and/ or existing aptitude to develop a mastery in the operation and interpretation of data from building automation systems, and facilities work management systems working as an integral member of a team of professionals who are on the front lines of redefining maintenance management standards for building operations across the university.

The normal work schedule is onsite 9am to 5pm Monday through Friday however a later shift for some or all weekdays or a schedule involving some weekend coverage is negotiable. In addition, there may be intermittent on-call requirements. This position is considered essential as defined in the Tufts University employee handbook which requires key University employee to report to work during weather emergencies.

What You'll Do

Reporting to the Director, Business Technology and Process, the Operations Control Center Technician’s primary role is to ensure that all service requests are responded to with an appropriate level of urgency, efficiency and accuracy. The Technician performs a full range of assignments with respect to the operation of the University’s building automated controls systems (BAS), primarily Johnson Controls, for all university buildings including science and research complexes. The Technician must have the aptitude to continuously hone their expertise and knowledge in evaluating and reacting to data and outputs from the university building automation and alarm systems as well as the university’s computerized maintenance management system (CMMS), Maximo.

The Technician demonstrates expertise and independent judgement in drawing upon university protocols with respect to the deployment of resources responsive to facilities-based emergencies and work requests over a wide range of situations and contexts.

The OCC Technician provides inputs to continuously evolving building system and equipment job plans, safety plans, building alarm monitoring and response protocols and emergency response protocols. The OCC Technician works collaboratively with facilities management in responding to work priorities, understanding building, zone, and occupant needs and understanding the impacts of preventative maintenance programs on the ongoing operability of building systems, equipment and components.

The OCC Technician ensures the integrity, accuracy, and completeness of facilities repair and maintenance work order data in the CMMS system. The Technician is data oriented and committed to capturing, maintaining, and using data in support of the Division’s Asset Management Program. S/he understands the importance of ensuring that data supporting all facilities activities are accurately categorized and articulated in the University CMMS and BAS systems as well as a strong working knowledge in how this data flows into KPI’s and activity base reporting that informs continuous improvements in how University resources are deployed and university assets are optimized.

What We're Looking For

Basic Requirements:

• Knowledge and skills as typically acquired through completion of Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Industrial Engineering, Facilities Management, or a related field.
• 1 to 3 years of experience with environmental controls and business automation systems in a research, lab, medical or equivalent environment.
• Working knowledge of HVAC systems and energy management control systems.
• The ability to multi-task in a fast-paced environment while consistently demonstrating a professional and courteous demeanor; skilled in maintaining a positive relationship with customers.
• Demonstrated ability to reach complex blue prints and control submittals.
• Excellent verbal and written communication skills; Ability to express ideas clearly and concisely, both verbally and in writing.
• Substantive experience with computerized maintenance management systems (CMMS).
• Working knowledge of building and safety code requirements; building, electrical, plumbing, and HVAC maintenance and repair methods.
• Familiarity with Uniform Building Code; BOMA Standards; ADA Regulation.
• Ability review and interpret service contracts for technical specifications, and contract/service agreements.
• Experience with overseeing service providers and service contracts.
• Demonstrated customer service skills.
• Demonstrated computer skills: Windows, Word, Excel, Database, BAS and CMMS.

Preferred Qualifications:

• Experience utilizing Maximo CMMS.
• JCI BAS controls monitoring experience .

Special Work Schedule Requirements:

• Our operation typically runs from 6:00am – 4:00pm.
• There are 3 general schedules which consist of: (6:00am – 2:00pm), (7:00am – 3:00pm) and (8:00am – 4:00pm); however, a later work shift and/or weekend coverage maybe required. Schedules assigned are based on business need.
• Flexibility in work schedule is required for the operation and covering of all shifts.
• Possibly intermittent on-call requirements.
• This position is considered essential as defined by Tufts University, which requires key University employees to report to work during weather emergencies, such as situations related to weather and/or man-made such as power outages and scheduled utility shut downs.

Pay Range

Minimum $30.00, Midpoint $35.70, Maximum $41.40

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.