General Service Technician

Monro, Inc.
West Springfield, MA

Responsibilities:

  • Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation. 
    • Tire Services perform wheel removal balancing patch/plug repairs changing mounting installation and TPMS service and repair. 
    • Vehicle Services perform lubrications oil changes basic maintenance (e.g.: bulb wiper blade and filter replacements etc.) battery testing and installations. 
  • Consistently complete Monros Courtesy Inspection process on every guest vehicle identifying documenting and communicating additional needed services and repairs. 
  • Assist in inventory management to include pulling tires and parts unloading and stocking inventory. 
  • Assist with all general store duties ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. 
  • Consistently perform service(s) in accordance with Monros safety standards including but not limited to Monros Wheel Torque Oil safety and compliance procedures. 
  • Test drive vehicles in accordance with Monros Road Test policy including consistently dedicated test drive routes while observing utilizing our all local traffic and safety laws. 
    • Understand and adhere to company policies and procedures Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.  
  • Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. Operate utilize and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts welders brake lathes etc. 
    • Under the direction of management assists in various aspects of guest care work order completion and register assistance facility maintenance and outside purchase ordering. 
    • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities. 
    • Able to understand and effectively communicate all products and services Monro offers to guests.   
  • Perform other duties as assigned and required.  

Qualifications :

  • High School Diploma or equivalent is preferred. 
    • Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.  
    • Must possess a current valid drivers license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customers vehicles to conduct test drives.
  • Required to own a basic set of tools or participate in Monros tool purchase program. 

Work Environment & Physical Requirements:

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level adverse weather conditions chemicals odors dirt and dust. General Service Technicians must be able to complete the following but not limited to: 

  • Ability to work flexible hours days evenings weekends and holidays. 
  • Must be able to see and lift carry and stock merchandise and supplies up to 50 lbs. without assistance. 
  • Frequent standing and walking for long periods of time. 
  • Frequent reaching overhead and below the knees including squatting bending stoopingkneeling twisting.

Additional Information :

Benefits

  • Performance based incentives 

  • Paid vacation and holidaysfor Full-Time Teammates 

  • Reimbursement for ASE Certifications 

  • Reimbursement for State Inspection Licenses where applicable 

  • 401keligibility immediately upon hire 

  • Direct Deposit 

  • Employee Discounts 

  • Healthcare Vision and Dental for Full time teammates 

  • Employee Access Perks 

  • Career Advancement Opportunities  

 

Your next Destination!

Growth Opportunity:

At Monro were committed to helping our teammates grow their career through the combination of coursework demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training company sponsored certifications as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Remote Work :

No

Employment Type :

Full-time

Posted 2025-11-26

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