IT Deskside Technician

IT Deskside Technician - Contract - Cambridge MA

Are you the kind of tech problem‑solver who thrives on delivering fast, reliable support and keeping workplace systems running smoothly?

Proclinical is seeking a Deskside Technician to provide professional and reliable end-user support, focusing on Tier 1 and Tier 2 deskside assistance.

Primary Responsibilities:

In this role, you will troubleshoot hardware, software, and workplace technology issues while delivering excellent customer service. You will also contribute to process improvements and documentation efforts in a fast-paced environment. A proactive mindset, eagerness to learn, and clear communication skills are essential for success.

Skills & Requirements:

• Familiarity with Windows and macOS environments.
• Knowledge of Active Directory, Microsoft 365, and ticketing systems.
• Strong customer service and communication skills.
• Ability to work independently and collaboratively within a team.
• Experience supporting executives or VIP users (preferred).
• Familiarity with endpoint management tools and collaboration platforms (preferred).
• Exposure to regulated or enterprise environments (preferred).

The IT Deskside Technician's responsibilities will be:

• Provide Tier 1 and Tier 2 support for hardware, software, operating systems, and peripherals.
• Troubleshoot desktops, laptops, printers, mobile devices, VOIP phones, and collaboration tools both remotely and onsite.
• Resolve issues at first contact whenever possible and escalate when necessary.
• Offer technical assistance for meetings, including planning and coordination for large events.
• Deliver courteous and professional support to all employees, including white-glove service for executives and VIP users.
• Collaborate with vendors for hardware/software troubleshooting, repair, and replacement while ensuring security and professionalism standards.
• Document incidents, requests, and resolutions accurately in the service desk system.
• Contribute to knowledge base articles and maintain organized equipment storage areas.
• Participate in deskside-related projects and deployments.
• Identify recurring issues and suggest process improvements.
• Support enhancements to the service desk and ITSM platform.

Compensation:

• $87,000

If you are having difficulty in applying or if you have any questions, please contact Anderson Maldonado at [email protected]

If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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