Specialist

Lead Guest Specialist Westford

The Lead Specialist (LS) will train new employees in the Guest Specialist role while supporting the Manager and Assistant Manager. The LS will enforce the importance of the duties and responsibilities of being a Guest Specialist while providing superior customer service.

Duties and Responsibilities

Required to complete the Lead Specialist training program including passing the coursework and training scenarios.

Includes all duties and responsibilities of a Guest Specialist. (See Guest Specialist Job Description)

Will be responsible for assisting the management team in training new Guest Specialists on the following:

• Providing on the job training
• Customer Service
• Ready Ride inspections
• Safety
• Age restricted products. Bars Program.
• Cash Reconciliation
• Suggestive selling

Will assist the manager and assistant manager with other store duties such as:

• Order writing
• Entering invoices into PDI
• Markups, markdowns and unknown UPC procedures
• Delegating tasks to guest specialist staff
• Be familiar with HR policies and programs such as Uniform Returns and Time Off Requests.
• Retail Inventory procedures
• Other tasks as assigned

Candidate Profile:

In addition to being able to perform the job duties outlined above, below are important expectations while working on our team.

• People Oriented, friendly, enthusiastic, smiles
• Respectful and polite
• Demonstrates a sense of urgency
• Honest
• Willingness to Learn
• Communicates effectively with Store Manager, team members, vendors and customers
• Dependable & punctual-consistently reports to work on time and provides proper notice of absence or tardiness if necessary
• Provides upward feedback to management
• Able to work alone or in a team
• Flexible
• Willing to help associates and customers
• Able to work independently to complete multiple tasks
• Identifies problems and resolves issues quickly and effectively

Requirements:

1. Be able to perform arithmetical calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for numbers of a variety of products during vendor check-in.
2. Have sufficient visual acuity to check identification and process necessary transactions.
3. Be able to read and understand instructions for operating electronic cash registers and other equipment.
4. Be able to lift up to 50 pounds, carrying cases of milk cartons and soft drinks, beer, and juice containers, etc. at least once per shift.
5. Be able to bend, stoop, push and pull to stock shelves and coolers.
6. Be able to sit/stand for up to a full eight hour shift in the performance of job duties.
7. Be able to use fingers bilaterally and unilaterally (one-handed) in the operation of store equipment such as cash registers, computers and adding machines.
8. Be able to work around gasoline fumes odors, and cleaning products.
9. Be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area.
10. Be able to climb a two to five foot ladder and maintain balance to clean windows and stock and arrange coolers and shelves, hang and/or change signs in and around store.
11. Be able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
12. Be able to clean parking lot and grounds surrounding the convenience store.
13. Be able to enter and work in a cooler at a temperature of 33 degrees up to 30 minutes at a time.
14. Class C Operator Certification Required.

Disclaimer: The list of Requirements, Duties, Responsibilities is not complete but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).