Ecommerce Product Manager (BOF: Bottom of Funnel/Check-out)

About us

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

About the role

The Ecommerce Product Manager, Checkout , will work closely with the Sr Director of Ecommerce to build, own, and execute an optimization and innovation roadmap for the Talbots and Haven Well Within websites’ My Account & Checkout journey (Cart, Checkout, Payments, etc). This position is responsible for the management of all back of funnel (BOF) elements on the site, which include cart, mini cart, checkout, express checkout, My Account, payments, address verification, loyalty award redemption, and more, to bring modern, best-in-class experiences to key conversion-driving areas of our ecommerce sites. This position will also support varying cross-functional digital product projects including marketing integrations. This position partners closely with UX, Web Developers, Testers, Analytics, IT, and Merchandisers to ensure that the sites are optimized for conversion and a best-in-class user experience.

The impact you can have

• Own the end-to-end experience of Back of Funnel (BOF), including Cart, Checkout, Loyalty, and My Account, and marketing solution integrations, driving improvements in key metrics and delivering a seamless customer experience across all device types.

• Champion the specific needs and behaviors of our customer to strategize and execute data-driven a/b test and optimization roadmaps, developing strong test hypotheses rooted in customer insights and business goals.

• Write clear, detailed test briefs, feature requirements (epics, user stories, acceptance criteria) in an agile environment to effectively communicate with developers and testers in different time zones and make efficient progress against roadmap initiatives.

• Manage the full agile delivery cycle of new feature requirements: web design, feasibility, sizing, solutioning, SEO design, performance, implementation, QA, UAT, release, and measurement

• Act as a product owner in sprint planning, grooming, and retrospectives.

• Challenge to status quo to bring fresh perspectives, champion new concepts and emerging technology to transform the product discovery experience

• Analyze test results and site performance in collaboration with the Analytics team to iterate or scale based on findings.

• Partner with key business stakeholders (Brand, Merchandising, Planning, IT) to elicit and develop feature requirements that align with roadmap and deliver incremental business value

• Implement consistent practice to analyze customer feedback and session trends, using surveys and playback tools to identify and recommend prioritization of top concern

• Consistently evaluate competitor web sites and ecommerce trends to continually bring innovative, modern ideas and stay current with other retail offerings.

You’ll bring to the role

• Knowledge of and experience in E-Commerce at a level normally acquired through the completion of a Bachelor’s degree

• Min 3 years of experience in ecommerce product management

• Ecommerce experience required, preferably on Sales Force Commerce Cloud (SFCC)

• Excellent analytical, quantitative, and problem-solving skills

• Excellent organizational and time management skills

• Excellent verbal and written communication and project management skills – ability to communicate with internal and external partners to gain understanding of needs with ability to translate those effectively into software requirements.

• Proven ability to strategize and execute against a robust product roadmap

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.

• Support for your individual development plus opportunities for career mobility within our family of brands.

• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*

• Medical, dental, vision insurance & 401(K).*

• Employee Assistance Program (EAP).

• Time off – paid time off & holidays.*

• The target salary range for this role is: $100,000-$115,000

• Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

• Hybrid or Remote: Ideally, this position will work in a hybrid model, with required days worked in the Talbots office in Hingham, MA as defined by business needs. We are also open to remote candidates as well. Occasional travel to a company office may be required.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

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Location:

Corporate Office-Talbots-Hingham, MA 02043

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [email protected]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.