Call Center Representative

Job Description

Job Description

Company Description

Skillbridge Academy is a forward-thinking educational institution committed to excellence, integrity, and measurable impact. We pride ourselves on maintaining high operational standards that support our mission of delivering quality-driven programs and services. Our team is composed of professionals who value precision, collaboration, and continuous improvement.

Skillbridge Academy is seeking a professional and service-oriented Call Center Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for prospective students and clients, providing accurate information, answering inquiries, and ensuring a seamless communication experience.

This position is ideal for individuals who possess strong communication skills, attention to detail, and a commitment to delivering exceptional customer service in a structured and professional setting.

Responsibilities

• Handle inbound and outbound calls with professionalism and efficiency

• Provide clear and accurate information about programs and services

• Maintain and update client records within internal systems

• Follow up with inquiries to ensure timely communication and resolution

• Meet daily and weekly performance targets

• Collaborate with internal departments to ensure a smooth client experience

• Uphold company standards of service excellence and confidentiality

• Strong verbal communication and interpersonal skills

• Professional phone etiquette and active listening abilities

• High level of organization and attention to detail

• Ability to manage multiple tasks in a fast-paced environment

• Basic computer proficiency and data entry skills

• Team-oriented mindset with a proactive approach to problem-solving

• Competitive salary ($44,000 – $48,000 annually)

• Clear growth opportunities within the organization

• Ongoing professional development and skill-building programs

• Supportive and collaborative work environment

• Structured training and performance-based advancement pathways