Personal Training Manager

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Reports To: General Manager
Classification: Full-Time, Non-Exempt
Schedule: Monday-Thursday and Saturday. Days off: Friday and Sunday. Must work every close-out, regardless of the day of the week it falls on.

Job Summary:

The Personal Training Manager (PTM) is responsible for ensuring that the PT department in their club exemplifies the company's culture and values, achieves the desired financial results, and flawless execution of company operations, procedures, and programs in place for each club location. The PTM will also be held accountable for ensuring the following:

• The PTM will achieve and exceed the Company's PT sales plans and KPIs (Key Performance Indicators) for the club.
• The PTM will ensure that programs and operational protocols are in place for member satisfaction and retention.
• The PTM will ensure that their club follows company policies and values as well as health and safety procedures.
• The PTM will ensure that the appropriate performance management is in place to provide ongoing feedback and that performance problems are addressed promptly and appropriately with the proper level of support from HR/management.

Essential Job Responsibilities:

• Meet or exceed fitness department budgeted gross revenues, maintain positive net income on a quarterly and annual basis (per pro forma), and headcount forecasts.
• Review all bi-monthly payroll for the fitness department
• Create a plan to manage existing PT accounts and aggressively expand the customer base through new business acquisitions.
• Create and maintain a PT dashboard to track and evaluate client sessions (session package status, expiration of packages and renewals, and coordinate lead flow management).
• Maintain a safe, productive, and inviting exercise environment for employees, members, and guests.
• Audit day-to-day functions of the personal training staff. Partner with General Manager to oversee schedule and ensure personal trainers adhere to all expectations set by club management.
• Track member feedback through comment cards and other customer care techniques. Supervises and follows up on member requests and comments.
• Continuously monitor the PT business and financial results and develop meaningful action plans to improve performance.
• Model team expectations by interacting and observing team members, checking the details of member experiences, making recommendations, and proactively solving problems.
• Lead and educate the team and provide leadership to reinforce the contributions that Personal Training delivers to provide greater member engagement and retention.
• Ensure that the team has current and up-to-date Personal Training certifications.
• Handle client questions and concerns at the fitness desk, including but not limited to taking payment for training sessions, scheduling appointments, etc.
• Provide weekly, bi-weekly, and monthly updates within the PT Department
• Train and develop Personal Trainers to ensure that the club is adequately staffed, and succession plans are appropriately maintained for club needs.
• Assess all team members' progress continually; coach team members with positive reinforcement; and create training and development plans when necessary to fill performance gaps.
• Escalate and communicate all situations and conditions that affect the club (i.e., customer complaints, safety issues, worker's compensation injuries, progressive discipline issues, workplace harassment, unemployment hearings, etc.) with the appropriate level of management or department.
• Uphold and model company core values.

Please note: This job description was designed as a summary of the typical function of the job and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above, and other duties, as assigned, may be part of the job.