Field Service Coordinator
- Greets visitors in a friendly manner and informs employees upon guests’ arrival.
- Maintains the reception area to ensure a professional appearance.
- Accurately generates work orders.
- Reviews all open work orders and dispatches technicians in local areas to ensure customers receive resolution within a reasonable time frame.
- Conducts follow up calls with customers and schedules return trips with technicians as needed.
- Contacts customers to schedule equipment installations.
- Responds to customer requests via phone and/or email daily.
- Maintains, organizes and files work orders, visitor logs and loan agreements.
- Receives hand delivered mail and/or packages and informs employees when packages arrive.
- Follows all safety procedures and participates in safety training. Maintains safe and efficient use of equipment, tools, and person. Reports any injury or accident immediately to supervisory and/or any unsafe condition.
- Supports and complies with GMP’s. Understands and follows emergency action plan.
- Other duties as assigned.
- High School Diploma or GED.
- 2+ years of administrative experience in an office environment
- Dispatching and/or customer service experience, preferred.
- Intermediate IT/Computer Skills: Familiarity with Microsoft Word, Excel, PPT, ability to learn new software and systems with ease.
- Familiarity with Microsoft D365, D365 CRM and AX preferred, but not required
- High level of organizational skills and attention to detail
- Ability to work in a team based, collaborative environment.
- Ability to adapt to changing priorities in a fast-paced environment.
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