Domestic Operations Agent
- Manage the complete lifecycle of domestic shipments, including booking and processing incoming orders.
- Provide excellent customer service, addressing inquiries, special requirements, and shipment updates.
- Coordinate with warehouse teams and dispatch to ensure timely and accurate movement of freight.
- Prepare and manage all transportation documentation, including delivery notes, transfer orders, and shipment records.
- Monitor carrier performance and serve as the primary escalation point for service-related issues.
- Investigate shipment complaints and claims, ensuring timely resolution and follow-up.
- Identify opportunities to improve internal logistics processes and provide recommendations to the department manager.
- Drive continuous improvement initiatives within domestic logistics operations to support business growth.
- Collaborate with multiple carriers and third-party logistics providers to ensure consistent and on-time freight delivery.
- Perform additional logistics and operational support tasks as assigned.
- Previous experience in freight forwarding, logistics, or domestic operations required.
- Experience with bonded freight and cargo.
- Ability to manage the end-to-end shipment process and coordinate with multiple internal and external stakeholders.
- Customer service oriented
- Attention to detail
- Problem-solving attitude
- Active listening
- Telephone etiquette
- Basic software skills (MS Office & MS Excel)
- Basic computer skills
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be eligible to work in the United States
- Must pass TSA eligibility screening.
- 401(k)
- Health Insurance
- Dental insurance
- Vision Insurance
- Employee assistance program
- Health Savings Account (HSA)
- Life insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- Paid Time Off
- Tuition Reimbursement
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