Visitor Experience Receptionist
- Answers telephones and directs the caller to the appropriate associate. Transfer a caller to an associate's voice mailbox when the associate is unavailable.
- Greets and welcomes guests with empathy and understanding as soon as they arrive at Perkins.
- Maintains visitor log and directs visitors to the appropriate person and office, issues visitor badges.
- Familiarity with Perkins and the ability to answer questions and/or know where to find the answers to callers/visitors questions.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
- Takes and retrieves messages for various personnel.
- Receives, sorts and forwards incoming mail. Maintains and routes publications.
- Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
- Assists in the ordering, receiving, stocking and distribution of office supplies.
- Assists with other related clerical duties such as photocopying, faxing, filing and collating.
- Ensures reception area is tidy and presentable
- Keeps electronic calendars current.
- Maintains Perkins' vehicle key lockbox
- Coordinates with volunteers and student assistants at the front desk.
- Other duties as assigned Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies To perform the job successfully, an individual should demonstrate the following competencies:
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time management skills
- Customer service attitude
- Collaboration Skills.
- Technical Capacity
- A high level of Emotional Intelligence.
- Technical Capacity, with a preference for experience in visitor management or CRM systems.
- High School Degree required
- Business and computer experience preferred
- Prior receptionist or office experience preferred
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