Vendor Implementation, Senior Manager- Full Time Remote

Vendor Implementation, Senior Manager-Full Time Remote

Our Organization

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMOs) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMOs raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $785 million in membership revenue for local PMOs participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting.

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.

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Position Summary

The Vendor Implementation Senior Manager is responsible for end-to-end management of vendor onboarding, operational integration, and continuous improvement for key external partners supporting our payments, fulfillment, and direct mail operations. This role drives automation, process improvement, Lean enablement, and incident management across the program ecosystem.

Key Responsibilities

• Vendor Implementation & Onboarding
  • Lead the planning, execution, and monitoring of vendor onboarding and operational integration for payments, fulfillment, and mail vendors.
  • Oversee project plans, set up activities, and cross-functional coordination to ensure timely and accurate vendor go-lives.
• Automation & Process Improvement
  • Identify and implement automation opportunities for manual tasks (e.g., onboarding checklists, stakeholder communication, ticketing, reporting).
  • Partner with IT/Technology and process improvement teams to further automate and streamline workflows.
  • Redistribute routine or transactional work to other teams or vendors as appropriate.
• Day-to-Day Vendor Management
  • Serve as the primary point of contact for vendors, managing relationships, performance, and escalations.
  • Support vendor services, including credentialing, portal access, and service issue resolution.
  • Monitor SLAs, conduct regular reviews, and drive corrective actions as needed.
• Incident Management & Root Cause Problem Solving
  • Oversee incident intake, triage, and resolution for program-related issues.
  • Lead or facilitate root cause analysis (Fish Bone, 5-Whys, etc.) and ensure implementation of corrective and preventive actions.
• Lean Enablement & Continuous Improvement
  • Champion Lean practices across the organization, including knowledge sharing, tool application, planning, execution, monitoring, and continuous improvement.
  • Facilitate Continuous Improvement events, standard work development, and visual management for vendor processes.
• Stakeholder Engagement
  • Collaborate with internal teams (Sales, Ops, PM, IT, CS&S, etc.) and external vendors to ensure alignment and successful outcomes.
  • Communicate project status, risks, and improvement initiatives to leadership and stakeholders.

Qualifications

• Demonstrated experience in vendor implementation, project management, or process improvement (preferably in payments, CRM, fulfillment, or direct mail environments).
• Proven ability to lead cross-functional teams and manage complex vendor relationships.
• Experience with automation tools, Lean methodologies, and incident/problem management.

• Strong analytical, communication, and stakeholder management skills.

Educational Requirements

• Bachelor’s Degree or equivalent work experience preferred.

We strongly encourage individuals from historically marginalized and underrepresented groups to apply, even if you don’t meet every qualification. We value diverse perspectives, lived experiences, and commitment to public service. All CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day.

Successful candidates will identify easily with a set of character attributes, as listed below:

• Inclusive mindset: You embrace and demonstrate an inclusion mindset and role model these behaviors for the organization.
• A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.
• A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where you can.
• Process Oriented: You’re able to understand, work in, create, and improve processes.
• A Collaborator: You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.
• Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.
• Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.

CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at [email protected].