Customer Service and Sales Associate

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GUEST SERVICES ASSOCIATE - MYSTERY ROOM

We're looking for an energetic, service-oriented individual to join our team as a Mystery Room Associate at the Kingston Collection in Kingston, MA!

APPLY NOW :

Mystery Room , an All in Adventures brand, launched in 2014 with a simple mission: to connect families, friends, coworkers, students, and a host of others together through shared fun in a socially interactive environment. Visiting guests get the chance to either become real-life mystery detectives!

We're on a mission as a leader in the entertainment industry to provide an interactive and engaging entertainment experience through exceptional guest service, game experience, and value -- and we can't do that without great Associates who have a true passion for creating an incredible guest experience!

WHAT WE'RE LOOKING FOR IN OUR MYSTERY ROOM ASSOCIATES:

• Represent the Mystery Room/All In Adventures brand in a friendly and professional manner during every customer/employee interaction
• Exhibit polite, respectful behavior as guests enter, experience, and exit the venue
• Go above and beyond to meet guest needs
• Achieve team and individual goals by promoting and selling all game services
• Enthusiastically greet new guests as they arrive for their scheduled appointments, or simply stop in to inquire about the experience
• Use excellent communication skills as you provide information to guests about the overall game experience, room options, and safety rules
• Exhibit good manners as you guide each guest through their game room
• Help our guests get moving again by providing small hints
• Be there to support, encourage, and affirm their game strategy as they exit their rooms - plus invite them back in the future after you take a keepsake photo
• Perform quick and accurate resets of each game room immediately after use
• Have an open ear to any guest who happens to express any dissatisfaction with their experience, escalating their grievances upward with urgency
• Help maintain Operating Standards alongside your team

REQUIREMENTS FOR CONSIDERATION

§ High School diploma (or GED)

§ 1 year of previous customer service experience

§ Able to lift up to 50 lbs

§ Must successfully pass two professional reference checks

§ Able to work a flexible schedule, including nights, weekends, and holidays

§ Ability to adapt during slow reservation days and fast-paced reservation days and with large groups of 50 or more visiting players

§ Multi-tasking capability and good time management skills

JOIN OUR TEAM AND YOU'LL ENJOY:

• An Inclusive, Respectful, and Fun Workplace
• Collaborative, Engaged Co-Workers/Managers
• Paid Training + A 90-Day On-the-Job Training Program
• Work-Life Balance! (Mystery Associates typically work varied 4 - 5 hour shifts between the hours of 10 am - 9 pm)
• Potential Career Advancement
• Potential Pay Increase After Just 90 Days + Paid Quarterly Bonus + Other Fun Incentives!
• A Company That Encourages “Being Yourself” (we love self-proclaimed game nerds, and quirky, humorous, theatrical individuals!)

All in Adventures, LLC. is an equal opportunity employer and affirmatively seeks diversity in its workforce. All in Adventures recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

APPLY NOW :

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 12 - 28 per week

Benefits:

• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person