Payroll Customer Service - Client Success Representative

Description

Are you looking to build a meaningful career? Are you great with technology and a strong communicator? We are looking to hire and train the newest expert on our team in Plymouth, MA. We are a top-rated firm on Google and strive to be the best in our field. We have an incredible culture and offer competitive benefits. Please take a look at the description and apply if you think you are a great fit - it just might be your Best Decision Ever!

Job Description

• Assist in processing payroll by phone, text and email
• Provide clients with requested reports
• Contribute to team effort by accomplishing related results as needed
• Open and maintain customer accounts by recording account information
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer concerns via phone, email, mail or social media
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Use business phone to both receive calls and reach out to customers to assist with payroll
• Greet customers warmly and ascertain problem or reason for calling
• Work with the customer service manager to ensure proper customer service is being delivered
• Handle changes in policies or renewals
• Service customers using SalesForce, TextMagic, Slack and other technology

Requirements

• Proven customer support experience
• Microsoft Office - highly proficient
• Strong phone contact handling skills and active listening
• Excellent comfort in navigating a computer
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Accounting, Insurance or Payroll experience a plus
• ADP RUN, Workforce Now, or Paylocity a plus
• High school diploma or equivalent; college degree preferred

Benefits:

• 401k, 401k matching, health insurance, dental insurance, vision insurance, employee assistance program, life insurance, generous paid time off, sick time
• Hybrid remote role after six months - three days in Plymouth MA Office, two days remote