ServiceNow CMDB Consultant -SCMDB#01

Job Title: ServiceNow CMDB Consultant

Location: Chelsea, MA (Hybrid)

Duration: 1-Year Contract

"Navitas Partners, LLC" is seeking ServiceNow CMDB Consultant for an exciting job in Chelsea, MA (Hybrid).

• Act as the CMDB SME, providing guidance, strategy, and best practices to leadership and technical teams.

• Lead optimization efforts for ServiceNow Discovery, Service Mapping, and CMDB structure to improve data accuracy and visibility.

• Establish and enforce CMDB governance frameworks, reconciliation processes, and data quality standards.

• Develop and execute a CMDB maturity roadmap aligned with business objectives.

• Define and maintain CI classes, attributes, and relationships for consistency and scalability.

• Drive integrations across ITSM/ITOM processes (Incident, Change, Problem, Asset, etc.) and with external systems.

• Conduct CMDB health checks, audits, and maturity assessments with actionable recommendations.

• Mentor internal resources to uplift CMDB and Discovery practices and capabilities.

• Create process documentation, playbooks, and training for sustainable adoption of CMDB best practices.

• Act as a trusted advisor, helping stakeholders connect CMDB improvements to measurable business outcomes (audit readiness, reporting, incident resolution, and service visibility).

• 7+ years of ITSM/ITOM experience, with 5+ years of hands-on ServiceNow CMDB & Discovery expertise.

• Proven success designing, implementing, and maturing ServiceNow CMDB in large enterprise environments.

• Expertise with ServiceNow Discovery, Service Mapping, and the Common Service Data Model (CSDM).

• Strong knowledge of ITIL practices, particularly Configuration Management.

• Skilled in CI data modeling, reconciliation, and integrations across ITSM/ITOM modules.

• Excellent communication skills with the ability to engage both executives and technical teams.

• ServiceNow certifications (CIS–CMDB, ITSM, ITOM, Discovery) strongly preferred.

• Prior consulting or public sector experience is a plus.

About Navitas Partners, LLC certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.