Employment: Production Coordinator

Employment: Production Coordinator

KEY Discovery is looking for enthusiastic and motivated professionals to be an integral part of our production team scanning, printing and copying. The company is built on a belief in customer service and providing true quality and value to our clients and our production team is integral to this approach as we help our clients manage their litigation support needs.

Job Title:

Production Coordinator

January 2022

Client Job Management

Immediate

Full-time

$17-$20- TBD based on experience

Health & Dental, 401K

Two weeks, paid holiday and sick time

Job Description and Responsibilities

The Production Coordinator’s critical responsibilities will include:

• Process incoming jobs consistently and make sure they are processed and received according to proper procedure
• Communicate via phone or email clearly, timely and concisely to clients re: job specifics
• Write up job instructions according to client specifications
• Submit all job orders to production team ensuring job tickets are uniform, correct and clear
• Monitor client jobs as they enter production system according to due dates and time
• Coordinate and optimize delivery efficiencies as jobs go back to clients
• Communicate to sales executives and clients on job status and delivery
• Liaison between Production, Sales and Clients
• Focus on quality assurance and quality control
• Communicates hourly with production manager on all incoming and out-coming jobs
• Focus on deadlines

Desired Attributes:

• Service Quality: Exceeds the customer’s (both internal and external) needs in every interaction.
• Teamwork: Ability to demonstrate cooperative spirit and capacity to work well as a team member.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; seeks additional assistance when needed.
• Communication: Reviews customer deadlines and requests additional necessary details from supervisor and or co-workers. Actively listens to coworkers and management and works together to solve the problem through affective communication.
• Positive attitude and professional demeanor, sustained through stressful, high-pressure work environment.
• Personal confidence and genuine aspiration to help our clients.
• Uncompromised attention to detail.
• Excellent written and oral communication skills.
• Ability to perform to a high level of expectations and maintain quality of work while under the stress and pressure of quick-turn projects and deadlines.

Skills and Qualifications:

• 1-2 years or more experience in copy, scan, print industry.
• Able to communicate clearly both written and in speech.
• Confident computer skills and the ability to use Microsoft office and smart phones.

If interested in this position, please go to our application form to apply.