Medical Assistant

Medical Assistant Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the Practice Manager, the Medical Assistant is responsible for assisting physicians, nurse practitioners and nurses with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills. His/her primary roles are to assure efficient patient flow through the office; to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their need.

Qualifications

Crossed trained at the front desk to assist with phone calls, appointment scheduling, clinical messaging, check in, check out and other front desk duties

Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems

Communicates schedule changes with providers

Greets patient in waiting room and escorts to triage room and exam room

Assures efficient patient flow through the office, triage room and exam rooms

Checks patient's identification using (2) patient identifiers name, DOB and/or MRN

Adheres to hand hygiene and standard precaution guidelines

Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)

Anticipates / sets up special equipment and/or supplies needed for the visit

Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information

Assists the physician or nurse practitioner with patient care during the visit

Assists with training and orientation of new Medical Assistant staff

Assists with training and orientation of new equipment

Assists patient through checkout process when visit is complete

Cleans and prepares room for next patient

Responds to needs to expedite visits and keep on schedule

Provides care appropriate to age group of patients in practice setting and documents data per practice protocols

Tests specimens as necessary:

o EKG and transmit EKG

o Stool for occult blood

o Urine Collection (perform UAs and Centrifuge)

o Skin Testing

Performs phlebotomy when applicable

Performs other tests, procedures, and treatments as needed

Download glucometers, pumps and reports as needed

Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed

Documents testing / results per practice protocols

Performs designated tasks related to tracking test results and may communicate normal test results to patients as directed by a physician, nurse practitioner, or nurse

Enters vitals and test results into EPIC

Updates clinical paperwork as needed

Assists physicians, nurse practitioner or nurses in coordinating care with / making referrals to community agencies for non-clinical services

Maintains neat, clean and safe exam rooms and treatment areas

Assures exam, treatment and clean utility rooms are properly stocked, equipped, and secured as applicable

Assures GI is adequately stocked with Infant Formula and tracks Formula arrival and dispensing.

Requests clinical supplies and practices cost effectiveness measures

Assures all equipment is in good working order

Cleans equipment, exam rooms and triage room after patient use per office protocol

Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs

Communicates appropriately and effectively with patient

Functions as an integral part of the patient care team

Interacts in a professional, cooperative way with other practice staff

Accepts delegate responsibilities in a positive manner

Offers help to others in the practice when not busy

Before leaving the practice on breaks / lunch makes sure adequate coverage is available

Engages in constructive problem solving with others in the practice as problems arise

Attends and participates in practice staff meetings

Performs all other duties assigned

Medical Assistant certification preferred

Basic Life Support certification required

Phlebotomy Pediatrics preferred

Associates degree preferred

Nursing Assistant certification or other academic preparation may be considered in lieu of Medical Assistant certification

1-2 years of Medical Assistant experience

Knowledge of computer skills preferred including EPIC and Microsoft Outlook as required.

Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail

Ability to work independently, as well as in a team environment

Excellent and effective interpersonal and communication skills

Demonstrated ability to work effectively and courteously with various groups of patients, families, support staff, and providers

Demonstrated ability to problem-solve and function as a resource to other members of the team

Ability to resolve complex issues on behalf of the providers and the patients

Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies

Ability to Prioritize

Accuracy and attention to detai

Additional Job Details (if applicable)

Remote Type: Onsite

Work Location: 102 Endicott Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.