Career Coach - Refugee Services

Job Description

Job Description

About Us:

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive workforces.

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

• The Career Coach – Refugee Services is responsible for developing strong job leads and providing high quality career counseling, training, and job placement assistance to refugee and immigrant job seekers in the Brockton area. The Career Coach works closely with each participant to provide supportive services including improving resumes, advanced interview preparation, job search assistance and job coaching. The Career Coach initiates and sustains collaborative working relationships with a variety of local businesses to support clients’ rapid job placement, retention, and career growth. In addition to core coaching responsibilities, Career Coaches may specialize in any of the following areas to collaborate with staff in other departments in achieving shared goals:
• Creating, initiating and sustaining partnerships with employers, resulting in job placements for program participants.
• Outreaching to community partnerships for sourcing and onboarding new program participants.
• Coordinating barrier removal services and access to training programs to facilitate participants’ most rapid pathway to gainful employment
• Contributing to development and success of programming at various service locations (i.e. Boston, Brockton)
• This individual must have a strong knowledge about issues related to individuals with significant barriers to employment as well as experience working with people from diverse backgrounds.
• Program participants include recent arrivals who are eligible for Massachusetts Refugee Resettlement. Program employment services; immigrant parents who are receiving public benefits (TANF/TAFDC); and other local English language learners who are seeking rapid employment.
• Bilingual or additional language proficiency preferred, especially in languages spoken by immigrant participants (i.e., Arabic, Dari, French, Haitian Creole, Pashto, Portuguese, Russian, Spanish, Somali, Swahili, Ukrainian)

• Associate Degree in Human Services, Business Administration or related field required.
• 1-3 years of experience in workforce development, coaching, or related field required.
• 1-3 years of experience working with individuals with barriers to employment strongly desired
• Experience in marketing and outreach desired
• Knowledge of refugee or immigrant services, Department of Transitional Assistance programs, community resources, and web-based resources preferred.
• Bilingual or additional language proficiency preferred, especially in languages spoken by refugee and immigrant participants (i.e., Arabic, Dari, French, Haitian Creole, Pashto, Portuguese, Russian, Spanish, Somali, Swahili, Ukrainian)
• Strong Microsoft Office Suite / Microsoft 365 skills required.

ESSENTIAL JOB FUNCTIONS:

Accountability and Results Focused

Enroll new participants via outreach and frequent communication with referral agencies and community partners.

Assist program participants in initial goal setting, career planning, and training leading to job placement, skills upgrades and career advancement.

Assist program participants in individual, group, and classroom settings in job search-related activities; provides job readiness and vocational training as needed.

Escort participants to job interviews and facilitate interview and hiring process, as needed.

Actively develop new and maintain existing employer relationships.

Provide post-placement services including follow-up with participant and employer.

Establish, track and meet program dashboard indicators (enrollment, job placement, retention, etc.)

Build Relationships, Collaboration and Teamwork

Support and promote the mission and philosophy of JVS both internally and outside the agency.

Establish and maintain relationships with key stakeholders (participants, employers, partner organizations, refugee resettlement organizations, funders, Department of Transitional Assistance, interns, etc.)

Work as part of a team, sharing job leads and collaborating on workshops, classes, group interviews and any other tasks as needed.

Attend and actively participate in staff meetings and team-based projects.

Assist fellow team members when needed.

Administrative/Communication

Organize and maintain files and records.

Communicate regularly with Supervisor and department leadership to ensure smooth delivery of services.

Contribute summary reports for employers, funders, JVS leadership and other stakeholders.

Maintain accurate, up-to-date information in all databases.

Perform other duties as assigned or requested

WORKING CONDITIONS: Frequent meetings with clients, employers, and colleagues . Frequent travel by public transportation or private vehicle to employer locations . Will attend occasional off-site meetings with partner organizations in and around the Brockton area. Service delivery is currently hybrid (in-person at JVS offices and remotely online) and is subject to change. Ability to work in-person at JVS offices as needed weekly is required.

KEY COMPETENCIES:

· Job Development/Employer relationship building.

· Job Placement

· Removing Barriers to Employment

· Tracking client progress and reporting

· Accountability and Results focused.

· Adapting to Change

· Building Relationships, Collaboration and Teamwork

· Cultural Competency and Respect

· Communication Skills

· Initiative

· Planning/Organizing

· Promotes Agency (JVS)

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

JVS is an Equal Employment Opportunity Employer. Qualified minorities, women, veterans, sexual orientation and people with disabilities are encouraged to apply.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (Posting Purposes: EOE/M/F/D/V/SO)

JVS CULTURE: JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.

JVS is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, JVS prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.