General Manager

Job Description

Job Description

Salary: $65,000-$85,000

Job Summary:

The General Manager (GM) is ultimately responsible for the overall performance, profitability, culture, and compliance of the restaurant. This role provides strategic and operational leadership across all frontofhouse (FOH) and backofhouse (BOH) functions, ensuring exceptional guest experiences, strong financial results, and the development of highperforming teams.

The General Manager sets the vision for service, quality, and operational excellence while maintaining alignment with company values, policies, and all applicable state and federal regulations. This role is handson, highly visible, and accountable for daily execution as well as longterm planning.

The General Manager is responsible for immediately reporting any suspected or reported harassment, discrimination, retaliation, or safety violations to Human Resources and Ownership, and for ensuring lawful and ethical management practices at all times.

General Duties and Responsibilities:

• Lead by example to create a positive, inclusive, and resultsdriven workplace culture
• Foster strong community and guest relationships through visible leadership and engagement
• Uphold company standards while continuously improving operations, systems, and service
• Ensure compliance with all health, safety, alcohol, labor, and food handling regulations
• Attend and lead management meetings, trainings, and planning sessions
• Maintain consistent attendance, punctuality, and schedule accountability
• Perform additional duties as required to ensure smooth restaurant operations

Specific Duties and Responsibilities:

• Reports directly to ownership
• Organizes and directs operations to maximize profitability while upholding the company's values, policies, quality and guest experience standards
• Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
• Oversees and backs up FOH and BOH management to ensure smooth, efficient and financially sound operations
• Ensures the team always offers a consistent, high level of service to all guests
• Approves strategies around pricing, merchandising, new products and promotions aimed at increasing efficiencies and driving sales
• Analyzes and takes responsibility for the financials with a focus on COGS and labor
• Prepares weekly updates and collaborates with management and owners to plan activities and achieve all goals
• Assists with colleague payroll and scheduling.
• Follow-up with unsatisfied guests and handles complaints
• Assist with Banquets and Special Events coordination, set-up and management
• Maintain compliance with policies, procedures, and standards
• Assist with completing daily, weekly, and monthly management administrative duties including operations reports, financial documentation, guest correspondence, human resources / staff management paperwork, operations evaluations, standard operating procedures, safety, and sanitations checklists, ordering and inventory documentation, and PR/marketing tasks.
• Supervise, assist, and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client
• Communicate with owners on business trends and needs
• Responsible for managing the opening, running, and closing duties for FOH when Manager is not on duty
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest
• Ensure the highest level of quality
• Empower staff to deliver the highest standard of service
• Handle any guest relations issues appropriately and in a timely manner
• Maintain an excellent environment to provide support to training activities and provide technical backup.
• 
  Advanced food, kitchen equipment and prepping knowledge.
• Food handlers certification.
• Maintain knowledge of all our menus & products and demonstrate knowledge of dietary/allergy information and proper food handling.
• Assist the Ownership with projects and administrative tasks.
• Collaborate with and support fellow team members.
• Communicate effectively with the kitchen and front of house managers and embody an environment of teamwork.
• Handle varying levels of business volume with composure & a positive attitude and support team members so they can do the same.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination decisions of employees in accordance with company policy.
• Monitor and resolve issues.
• Direct workload distribution.
• Managing both internal and external relationships on behalf of the department.
• Communicate effectively with staff, volunteers, supervisors, and ownership.
• Submit incident and workers compensation reports as needed.
• Oversee and audit operational systems and facilities.
• Communicate job expectations.
• Create performance goals and standards.
• Create processes, procedures, instruction manuals and end user training tools.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Establishes and oversees the adoption of the support departments vision, goals, and objectives at all levels.
• Provide leadership and direction to the entire department.
• Report violations of required OSHA and general safety rules.
• Ensure staff is receiving legally required breaks and overtime approvals.
• Identify, acknowledge, motivate, and lead by example for employees.
• Training staff to follow restaurant procedures.
• Interacting with guests to get feedback on product quality and service levels
• Supervised a diverse team of FOH and BOH supervisors

Essential Duties and Responsibilities:

• 
  A team player with a positive attitude.
• Quick and flexible learner.
• Attention to detail.
• Communication and collaboration skills.
• Manage direct reports.
• Organize and review weekly progress.
• Flexibility and willingness to adapt to changes.
• Driven and self-motivated.
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
• Contributes to long- and short-form integration proposals and topline concepts.
• Oversee operational software and operations.
• Support the team on all integrations and proposals.
• Planning, designing, and executing projects.
• Strong attention to detail and problem-solving ability.
• Implement quality assurance standards and provide accurate feedback.
• Ensure performance, reliability, functionality, and compatibility is up to company standards.
• Patience and the ability to maintain a professional demeanor.
• Performs other related duties as assigned.
• Enforce health and safety precautions.
• Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses.

Required Skills/Abilities:

• Restaurant / Lounge high volume experience required
• Strong liquor, wine & beer knowledge required
• Strong written, verbal, and non-verbal communication skills
• Proactive attitude with strong organizational and time management skills
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal
• Flexible schedule - Willing and able to work shift duties that will include evenings, nights, weekends and holidays
• Strong problem-solving skills
• Knowledge of performance evaluation and budgetingconcepts.
• Understanding of quality standards and health & safety regulations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite, Adobe, Google Suite, or related software.
• Ability to frequently lift, move and/or push up to 50 pounds without assistance.
• Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
• Constant standing and bending.
• Tasks will be performed using and in the proximity of coolers, stoves, and other hot equipment.

Education and Experience:

• High school diploma or equivalent, required.
• Bachelors Degree or equivalent
• 4+ years of progressive experience in a related management role