Operations Coordinator P2303-NH3036

USPack is a leading logistics provider custom built for the evolving needs of businesses in todays same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. Thats why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers businesses. Thats how we stay ahead. Thats how we help our customers win.

Find out more at:

At USPack we know our people set us apart. And thats why we do everything we can to invest in them and help them grow every dont put people in jobs we work with them to develop long-term career paths that are rewarding challenging and fulfilling. Weve built an inclusive culture where everyone has a voice and a sense of belonging. We value input we demand collaboration and we recognize performance. We work together we play together and we succeed together! Get on the path to a successful career that delivers more!

USPacks Benefits for Full Time positions include:

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

USPacks Benefits for Part Time positions include:

401(K)

Paid Sick Time

This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This position is responsible to participate in the contracting activities associated with Independent Contractors (ICs) that provide delivery equipment and transport products from our clients location(s) to designated locations as requested by the customer. This is an entry level position.

To perform this job successfully an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge skill and/or ability accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individual tasks shall include but not be limited to the following:

Essential Duties and Responsibilities:

• Monitor to ensure all routes are covered IC check-in is complete and communicated to the customer and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services and communicate changes to dispatch department and ICs as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with ICs to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers as needed.
• When necessary will restructure routes as requested by the customer to ensure on-time execution.
• Ensure ICs are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date as needed.
• Ensure ICs are providing services in a uniform shirt with visible ID badge as required by customers for identification and security purposes.
• Perform other duties as assigned.

Qualifications - Knowledge Skills and Abilities:

• Basic MS Office Programs (Outlook Excel and Word) experience required.
• Proactive and resourceful. Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan prioritize and organize competing tasks or demands that may be deadline driven.
• Must maintain valid drivers license and clean functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

Qualifications - Experience Education Certificates and Licenses:

• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Shift Days :Monday through Friday

Shift Hours: 7:30am - 4:30pm ( Available to work extra hours weekends and holidays preferred .)

Pay Rate :$20 - $22 per hour ( Dependent upon experience level. )

Travel: On occasion

At USPack our values are at the heart of everything we do every day. Theyre living breathing reminders of who we are what we do and how we should treat those around us. They guide our actions our interactions and our decisions. They are what drive us.

We are:

Driven by integrity Were driven by honesty transparency and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isnt just a value its the compass that steers us toward success.

Driven by a passion for service Were driven by doing more by empowering others to succeed. Were proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us service is more than a mindset its a way of life. Its our passion.

Driven by collaboration Were driven by common goals common understanding and uncommon communication. We start on the same page and work side-by-side building momentum and measurable progress at every step along a shared path to success.

Driven by accountability Were driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients to our environment and to each other. We dont just say it we show it. We make it happen and we measure it.

Driven by innovation Were driven by whats now and whats next. For us its about never settling for the status quo. Its about staying one step ahead and embracing change. Its about pushing forward through shared ideas new approaches and new solutions to achieve things never thought possible.

If youd like to join the USPack Services Team fill out our online application or reach out to our Recruiting Team for current job opportunities at:Recruiting(AT)

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC