Instructional Analyst

At the Center for Health Information and Analysis (CHIA), we provide the factual foundation for data-driven health care interventions. CHIA is an independent state agency whose work is trusted by policymakers, health care leaders, and researchers alike to craft policies that improve the quality and equity of care, while keeping costs affordable for Massachusetts families.

By joining CHIA, you will help support the agency’s vision of a transparent and equitable health care system where reliable information provides common ground for improvement and empowers people and organizations to make informed decisions.

We foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid approach allows you to work alongside your colleagues in our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely on others. We seek an Instructional Analyst to support work to collaborate with internal teams, state agencies, data submitters, and researchers to innovate and improve CHIA’s data products, ensuring they are of the highest quality, accessible, and actionable.

As an Instructional Analyst at CHIA, you will have the opportunity to:

Drive Effective Documentation & Technical Writing:

• Assist in developing clear, accurate, and user-friendly documentation that enables data users to understand and use CHIA data products and analytic platforms such as Tableau, Power BI, Snowflake, and Flexible Analytics.

• Write, format, edit, review, and proofread procedural and technical content for both technical and non-technical audiences. Artifacts may include:

• Data dictionaries and data element guides
• User guides, instructional materials, and other multimedia resources
• Data quality profiles and considerations

• Work with the Manager of User Experience and Manager of Data Strategy and Client Insights to identify and address gaps in product knowledge.

Enhance Instructional Design & Learning Enablement:

• Assist the Manager of User Experience and the Manager of Data Strategy and Client Insights with identifying gaps in product knowledge and learning needs.

• Help to develop and maintain learning materials that enable successful use of requested data, including:

• User guides and job aids
• Training modules and curricula
• Video tutorials and other multimedia resources

• Create engaging and effective learning experiences for a diverse data user community, including CHIA business units, health systems, hospitals, insurers, researchers, and other stakeholders.
• Leverage strong communication and facilitation skills to elicit user needs and translate them into actionable learning solutions.
• Translate complex technical information into accessible materials for both technical and non-technical audiences.

Champion Data Integrity: Assume a pivotal role in advancing comprehensive practices in documentation and data management and quality assurance. Your meticulous attention to detail and unwavering commitment to accuracy will play a crucial part in upholding the integrity of our data and analyses.

Here are the important qualifications we are looking for:

• Proven Technical Writer : Experience in instructional design or technical writing for analytics, software development, engineering, or related domains. Demonstrate experience creating documentation and procedure manuals for varied audiences, including the ability to refine content and develop visuals.
• Tech-Driven Professional: Possess advanced familiarity with data visualization and business intelligence tools, such as Tableau or Power BI, providing a crucial advantage in conveying complex data comprehensibly. Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint, is essential for seamless communication and reporting.
• Effective Data Governance and Healthcare Data Domain Experience: Brings valuable exposure to healthcare data, including claims and eligibility datasets, along with experience supporting data governance practices, quality standards, and policies that promote data confidentiality and data integrity.
• Effective Communication: Demonstrate excellent written and verbal communication skills, with an ability to articulate complex technical issues clearly and persuasively. Engage stakeholders and foster collaboration through compelling communication.

Additional Qualifications: Professional Development Opportunities Available!

• Educational Foundation: Possess a bachelor’s degree in instructional design, communication, computer science, information technology, or related field.
• Specialized Expertise: Bring at least three years of experience in instructional design or technical writing and editing for data analytics, software development, engineering, computer science, or related industry.

We value the talent and expertise you bring to the table, so we offer a competitive salary range of $74,339.72-$95,000.00 for this position.

Together, let us embark on a journey of meaningful impact on health care. We are eager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor, where we will forge new paths, innovate, and lead the way toward a stronger Commonwealth.

Minimum Entrance Requirements:

Applicants must have at least (A) one (1) year of full-time or equivalent part-time, professional, or practical experience in information technology applications development or (B) any equivalent combination of the required experience and the substitutions below.

Substitution:

I. An Associates degree or higher in a related field may be substituted for the required experience.

Comprehensive Benefits:

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

• CHIA offers agency-specific flexible work and IT arrangements.

NAGE Unit 6: Application Development & Support Job Family Level I; Business/ Systems Analyst I.

Full Salary Band: $74,339.72 - $110,745.44.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Information submitted by applicants is collected through the JazzHR Platform, your submission of application materials constitutes your express consent for this information to be provided to JazzHR for processing. Please do not include any personally identifiable information with your application materials other than that specifically requested by CHIA. CHIA requests basic information such as name, address, telephone number, and email address. You may also self-identify with your race/ethnicity, gender, disability and/or veteran status. However, you should not provide more detailed personal information such as your date of birth or Social Security Number with your application materials.