Overnight Guest Service & Safety Associate

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The Overnight Guest Service & Campus Safety team member supports the Guest Services and Campus Safety departments in providing a safe, secure, and welcoming environment for Kripalu’s guests, staff, and property. This position plays a critical role in maintaining guest satisfaction and safety during overnight hours by addressing guest needs, completing financial procedures, responding to emergencies, and conducting regular campus rounds.Â

The ideal candidate is a reliable and attentive communicator who can remain calm under pressure, solve problems independently, and foster a positive guest experience. They must be professional, friendly, and composed in emergency situations and capable of working both independently and collaboratively.Â

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SALARY INFORMATIONÂ

Hourly, Non-Exempt roleÂ
Min: $ 18.50 Max: $20.00Â Â

SCHEDULE REQUIREMENTSÂ

Availability for overnight shifts, including weekends and holidaysÂ

Flexibility to adapt to operational needs across campusÂ

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ACCOUNTABILITIESÂ

• Collaborates with Safety, Facilities, Operations, and Guest Services teams to support guest needs and ensure a secure campus.Â

• Patrols all buildings, parking lots, and grounds; occasionally monitors surveillance cameras; identifies safety risks and reports concerns to appropriate personnel.Â

• Responds to incidents and completes detailed reports by the end of each shift.Â

• Provides front desk services during overnight hours, including handling guest inquiries and bookings.Â

• Balances revenue sources and completes daily financial reports and night audit procedures.Â

• Assists with lockouts, transportation requests, and guest service needs during inclement weather or emergencies.Â

• Responds to alarm systems and initiates emergency or evacuation procedures per safety protocols.Â

• Offers basic first aid within scope of training and contacts external emergency responders when needed.Â

• Greets and checks in late arrivals, visitors, and vendors, and ensures appropriate verifications are completed.Â

• Performs basic maintenance, housekeeping, and safety checks to support campus functionality.Â

• Assists external responders including police, fire, and EMS personnel as needed.Â

• Participates in all required safety training and departmental certifications.Â

• Provides cross-departmental support as requested.Â

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CORE COMPETENCIESÂ

• Demonstrates a strong commitment to equity, diversity, and inclusion, contributing to a welcoming and respectful environment for all.Â

• Upholds high ethical standards and personal integrity, aligning consistently with Kripalu’s values and mission.Â

• Build strong, effective relationships by understanding guest and team needs, offering practical and empathetic solutions.Â

• Adapts to changing needs across departments with a collaborative spirit and flexible mindset.Â

• Maintains knowledge and performance standards in safety, guest service, and emergency protocols; remains informed on trends in related fields.Â

• Approaches new situations with curiosity and sees challenges as opportunities for learning and personal growth.Â

• Embodies Kripalu’s core values: love, wholeness, unity, service, and evolution in all aspects of work and communication and has a passion for guest service.Â

PHYSICAL REQUIREMENTSÂ

• Ability to walk, stand, or patrol for extended periods (up to 8 hours).Â

• Ability to lift up to 25 lbs. regularly.Â

• Ability to respond quickly to emergencies and navigate uneven terrain or stairs.Â

• Fine motor skills and coordination for writing, computer work, and radio communication.Â

• Visual and auditory awareness necessary for surveillance and situational awareness.Â

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MINIMAL QUALIFICATIONSÂ

• High School Diploma or equivalentÂ

• 1–2 years of campus safety or guest service experience (preferably in a large facility)Â

• Demonstrated problem-solving skills and ability to work independentlyÂ

• Fluent in spoken and written EnglishÂ

• Strong verbal communication and listening skillsÂ

• Proficiency with Microsoft Office, including Word and OutlookÂ

• Ability to learn and use new computer software systemsÂ

• Strong math and cash-handling skillsÂ

• Valid driver’s license with clean driving recordÂ

• CPR/First Aid certification (training provided)Â

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