Software Support Technician

job summary:
We are looking for team members to contribute to and deliver our mission to provide "consistently deliver customer service excellence". Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications on today's leading security products.

location: Westwood, Massachusetts
job type: Permanent
salary: $80,000 - 100,000 per year
work hours: 9am to 6pm

responsibilities:
What You Will Do As a Software Support Technician

• Provide software Installation, integration and configuration and service of access control systems including but not limited to Software House, Genetec, S2 netbox and net controllers, Openpath
• Installation, integration and service of various video surveillance solutions including but not limited to Genetec, American Dynamics, Exacq, Milestone
• Configure and program network architecture to support access and video solutions
• Perform IP network configuration for camera and access control systems
• Maintain certifications for camera and access control systems
• Provide customer system training What you bring to the table
• Proven ability to interact with all levels and departments including corporate project stakeholders, associated design disciplines, and construction/system integration contractors
• The ability to work closely with Information Technology professionals to ensure project and customer expectations are met
• Strong oral/written communication and interpersonal skills
• Must be a responsible, self-motivated, self-starter, personable and well organized
• Superior customer service skills to deal with both internal and external customers
• Ability to manage multiple tasks simultaneously
• Must be able to effectively handle stressful situations
• Must be able to read and effectively interpret general business documentation
• Associate is required to stand, walk, climb, sit and use hands and fingers
• Reaching, grasping, and carrying activities also required
• Valid and current driver's license

qualifications:
Experience And Education

5-7 years' experience preferred

Manufacturer certifications such as Software House, Genetec, and/or Exacq are desirable

Requires ability to pass CORI check and obtain MA certificate of clearance

Pass background check, drug screen, and clean driving record required

Familiarity with SQL programming language is a plus

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.