Service Coordinator (Roofing & Siding)

About Us

Cazeault Roofing & Siding is a family-owned, multi-generation company with nearly 100 years of experience serving Cape Cod and the South Shore. We specialize in roofing, siding, repairs, and custom sheet-metal fabrication. Our reputation is built on quality workmanship (we don’t cut corners) and on clear processes that help our team succeed. We’re stable, team-oriented, and believe that strong leadership matters at every level. Most importantly, we take care of our people like family.

About You and the Role

We're looking for a Service Coordinator to lead and grow our residential and light commercial service department. You'll own the day-to-day operations from scheduling and technician leadership to customer communication and profitability while bringing strong organization, accountability, and hands-on roofing knowledge. This role thrives on solving problems on the fly, juggling competing priorities, adapting when plans change, and keep things moving when the unexpected happens.

Key Responsibilities

• Lead and develop a team – Schedule, support, and hold service technicians accountable while maintaining safety standards and company protocols
• Manage workflow strategically – Triage incoming service requests, prioritize effectively, and keep jobs moving from intake through invoicing
• Ensure quality and completion – Scope jobs accurately, price appropriately, track progress with photos and documentation, and close out completely
• Communicate with clarity – Keep customers informed before, during, and after service while coordinating seamlessly with office staff, sales, and production teams
• Coordinate resources efficiently – Match the right materials, equipment, and labor to each job without delays or waste
• Drive performance metrics – Monitor and improve response times, close rates, and profit margins across the service department

Qualifications

• 3+ years of experience in service management
• Strong leadership and team-management skills
• Excellent communication and customer-service ability
• Highly organized and detail-oriented
• Proven ability to problem-solve and manage moving parts in a changing environment
• Proficient at using technology (CRM, scheduling software, photos, email)

What We Offer

• Competitive salary based on experience
• Performance-based incentives and bonuses
• Health benefits, retirement plan, and paid time off
• Long-term career growth with a stable, respected company
• Supportive leadership team and strong systems already in place

If you have any of the below experiences, we would like to hear from you!

• Service Manager (roofing, HVAC, plumbing, electrical)
• Field Service Coordinator
• Dispatch Manager (construction/trades)
• Operations Coordinator (construction/contracting)
• Project Coordinator (residential construction or repairs)
• Maintenance Supervisor (facilities or property management)
• Service Dispatcher (trades/construction)
• Construction Foreman (with scheduling/coordination experience)
• Crew Supervisor (roofing, exterior, or general contracting)
• Operations Manager (small to mid-size contractor)
• Service Technician Lead (ready to step into management)
• Warranty/Service Department Manager
• Lead Estimator (with field coordination background)
• Facilities Coordinator (with trade management experience)
• Field Operations Manager (construction services)