Shift Supervisor

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

About the Division of Recovery Services (DRS)

MHA’s Division of Recovery Services (DRS) supports individuals of all ages who are navigating mental health and substance use challenges. Our youth residential programs serve adolescents involved with the Department of Children and Families (DCF) who are working through behavioral health needs in a safe, structured environment.

DRS also provides residential and outreach support for adults in recovery or currently living with addiction, many of whom may also experience co-occurring mental health concerns. Through compassionate, trauma-informed care, we help individuals build coping skills, restore stability, and work toward long-term recovery and wellness.

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Position Summary

The Shift Supervisor provides a supportive environment in a community residential setting, empowering participants with mental illness in their goals of recovery and rehabilitation. Focus on strengths and resiliency through person-centered planning while ensuring services align with the agency’s mission, policies, program funding, and applicable regulations.

Pay Rate: $21 an hour

Open Shift: Sunday through Thursday 11am-7pm (40h)

Key Responsibilities

• Provide leadership and on-shift support to staff by training, guiding, and modeling professional and ethical behavior.
• Assist the Program Supervisor with administrative responsibilities, including scheduling, onboarding, documentation oversight, and team coordination.
• Participate in the development and implementation of Individualized Action Plans (IAPs) and document participant progress and outcomes.
• Support participants with daily living activities such as hygiene, meal preparation, housekeeping, and overall wellness practices.
• Assist participants in accessing community resources, benefits (e.g., Social Security), public transportation, and educational or vocational opportunities.
• Promote self-advocacy and support the development of independent living and life skills.
• Administer and monitor medications in compliance with MAP standards, coordinate healthcare appointments, and respond appropriately to medical or behavioral crises following agency procedures.
• Maintain a clean, safe residential environment, provide transportation as needed, and ensure timely, accurate documentation while attending required trainings, meetings, and supervision.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
• High school diploma or equivalent (GED) required
• At least 6 months of relevant human services experience required; 1 year preferred, or related degree
• Previous experience with individuals with mental illness preferred
• Ability to lead a team, take initiative, and work independently
• Strong oral, written, organizational, and computer skills
• Adaptability to meet changing participant needs
• Strong interpersonal skills, patience, and compassion

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $21 an hour