Older Adult Services Caseworker

JOB OPENING – AVAILABLE IMMEDIATELY

Are you a compassionate, organized professional who’s energized by helping older adults live with dignity and independence? Join JFS of Metrowest, a trusted nonprofit with over 40 years of impact, as our next Older Adult Services Caseworker . In this meaningful, relationship-centered role, you’ll guide clients through medical systems, support vibrant community-based programs, and collaborate with a dedicated team and volunteers to make a real difference every day. If you’re someone who thrives in a fast-paced, mission-driven environment and wants your work to matter, we’d love to hear from you!

Job Title: Caseworker

Primary Assignment: Older Adult Services

Salary Range: Commensurate with Level of Education, Experience and Licensure (if applicable)

Work Schedule: 40 hour-Full time Position (Salary Exempt) with Benefits

Position Description:

Established in 1979, JFS is a trusted nonprofit supporting older adults, immigrants, and other vulnerable community members. We provide culturally responsive, client-centered services that promote safety, dignity, and independence.

We are seeking a compassionate, flexible, highly organized Older Adult Services Caseworker to support several older‐adult service lines, including Patient Navigator , Naturally Occurring Residential Communities (NORC) supportive services, and 60+ Case Management. This role is ideal for someone who values relationship-based work, teamwork, and problem-solving in a fast-paced environment.

Key Responsibilities

Client Support & Case Management:

• Complete person-centered intakes, assessments, and ongoing case management.
• Support clients navigating medical appointments, healthcare systems, and community resources.
• Provide health/wellness services and group programming in NORC settings.
• Maintain accurate, timely documentation and track necessary data.

Program Delivery & Collaboration:

• Collaborate closely with internal teams, community partners, and volunteers.
• Coordinate the needs of clients with the assignment of volunteers for medical appointment navigation.
• Supervise and train volunteers.
• Participate in interdisciplinary discussions and care planning.
• Support outreach, quality improvement, and data/reporting needs.
• Represent JFS with professionalism and compassion.

Core Competencies (Specialist II Framework)

Relational & Self-Management:

• Warm, professional presence; cultural humility.
• Strong teamwork and independent work skills.
• Reliable, organized, and responsive to supervision.
• Sound judgment, initiative, and ability to manage stress.
• Strong problem-solving and troubleshooting skills.
• Excellent time management and multitasking.
• Emotional intelligence and relationship-building skills.

Content / Technical:

• Tech literacy and comfort learning new systems.
• Understanding of JFS mission and client-centered practice.
• Knowledge or willingness to develop expertise in aging services, care management, benefits systems, and older adult health needs.

Qualifications

Required:

• Master’s degree in social work, gerontology, psychology, human services—or Bachelor’s degree with relevant experience.
• 1–3 years working with older adults, care management, or community health preferred.
• Strong interpersonal, communication, and organizational skills.
• Ability to work respectfully with diverse populations.
• Valid driver’s license and local travel availability.

Preferred:

• Multilingual (Portuguese, Spanish, Russian, Haitian Creole, etc.).
• Experience with home care, medical navigation, volunteers, or older adult services.
• Familiarity with Medicare/Medicaid, SNAP, housing, or Long Term Services & Supports (LTSS)

Work Environment

• Hybrid schedule (office, field, remote-eligible after 2 month onboarding/training period).
• Home visits and community meetings required.
• Occasional evening/weekend shifts to meet client, program and/or agency needs.

Compensation & Benefits

• Competitive salary
• Generous PTO, sick time, and holidays
• Medical, dental, vision, life, and disability insurance
• 403(b) with employer contribution
• Paid professional development
• Supportive, mission-driven culture

Application
JFS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. Women, veterans, people with disabilities, people of color, Hispanic/Latino/Latina and LGBTQ candidates are encouraged to apply.

To apply, click here to complete the form (resume and cover letter required.)

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