Scheduling Coordinator

Scheduling Coordinator - Oral Surgery

Oral & Facial Surgery Centers of Massachusetts | Burlington, MA and Cambridge, MA

This is a full-time Monday-Friday position based in the Cambridge office, with possible occasional travel to the Burlington office (it is not remote or hybrid)

At Oral & Facial Surgery Centers of Massachusetts, our patients always come first. Our board-certified oral surgeons use advanced technology and cutting-edge techniques to make the experience at our office as comfortable as possible. Our warm, welcoming environment and friendly staff are here to help put our patients at ease. We are looking for a fun, hardworking, compassionate team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery or dental experience is required. We’re thrilled that you're considering joining our team and we look forward to meeting you!

Role and Responsibilities

The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. This role is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• Two years of customer service experience required.
• One year of oral surgery or dental experience is required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Financial Well-Being

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

Paid Vacation (Starting at 2 weeks), Sick Time, and 6 Annual Paid Holidays

Long and Short Term Disability Plans

2 Weeks Paid Parental Leave

Compensation details: 21-25 Hourly Wage

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