Home Care Scheduling Coordinator- Marlborough

The Guardian Angel Senior Services is looking for the Scheduling coordinator to support our In-home caregivers & company needs. This job provides the needed support to manage clerical duties & projects associated with the position. Also, it includes tasks to grow & manage accounts through excellent customer services & attention to details. Previous caregiving experience is preferred!

Responsibilities

1. Schedule caregivers with clients and communicate changes and updates to all necessary parties.

2. Collect and input pertinent client information in order to most efficiently match and deploy caregivers.

3. Enter new Clients in Generations as needed.

4. Provide assistance to team members as needed and respond urgently to last minute call outs.

5. Coordinate communication with caregivers among team members.

6. Update Caregiver availability and information and communicate appropriately to team. Work with caregivers to create optimum schedules.

7. Call Caregivers on Alerts, investigate why late, document, and notify manager as needed

8. Act as liaison between clients, direct care workers and management.

9. Manage and grow assigned Client Accounts and participate in Quality Improvement.

10. Work with management to ensure compliance with all company policies and procedures.

11. Problem solving and direct escalated issues to management

12. To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.

13. Maintain and update employee attendance records as needed.

14. Participate in confirming and verifying Telephony daily, noting and escalating repeat offenders to manager.

15. Participate in On-call rotation.

16. Cover shifts with clients when needed.

17. Double check schedule accuracy for payroll and billing by deadlines.

18. Perform other related duties as assigned.

Job Requirements

1. Strong analytical, detail-orientation, organizational, and problem-solving skills

2. Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re-prioritize and multi-task.

3. Ability to work under tight deadlines, manage crises and take on additional tasks with short notice