Assistant Director for Case Management & Engagement

• 492864

• 253 - Student Development,Deans Of

• Staff: Administrator/Professional

• Full-Time

• Closing on: Mar 27 2026

• On-site

$70,000-$75,000

Overview

Join Salem State University's Retention Services as an Assistant Director for Case Management & Engagement, where you'll provide leadership for case management and retention efforts through Navigate360 (N360) to make a meaningful difference in students' academic journeys. Reporting to the Senior Director of Retention Services and Director of Veterans’ Affairs, this position serves as the primary liaison between faculty and staff, advising units, and Retention Services to ensure timely, effective, and equity-minded outreach to students experiencing academic and/or day-to-day challenges.


This role is designed to strengthen faculty and staff engagement in early alert and case management practices by providing leadership for Faculty Lead Advisors, overseeing the onboarding and preparation of faculty and staff case managers, advancing collaboration across academic units, and evaluating the effectiveness of case management systems and practices. While this role does not supervise staff case managers, it exercises operational leadership over shared structures, standards, and communications to support a cohesive, campus-wide approach to student support.

In this role, you'll provide comprehensive support to students facing personal, academic, or behavioral challenges while fostering an inclusive campus environment where everyone can thrive.

Please Note: This position is grant-funded and renewal each year is contingent on continued funding.

Required Qualification

• Bachelor’s degree

• Three to five years in academic advising, student success, retention, or faculty support roles

Experience using Navigate360 or comparable student success platforms

Preferred Qualifications

• Master's degree in Higher Education Student Affairs or closely related field

• Strong facilitation, communication, and relationship-building skills

• Experience coordinating faculty-led advising or retention initiatives

• Experience developing and delivering faculty training or professional development

Knowledge of equity-minded advising and intervention practices

Working Location

This is an onsite position in Salem, MA with on-campus, in-person responsibilities, which may require occasional work on evenings and weekends.

Application Instructions

Please apply online and attach resume and cover letter.

Employment is contingent upon a completed background and CORI check satisfactory to the university.

This position is not eligible for H1B visa sponsorship.

EEO Statement

The university considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

ADA Statement

Salem State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employees with disabilities. For accommodation information or requests please email [email protected].

Recruitment Agencies

Salem State University does not partner with or accept candidates from outside staffing agencies. All hiring is managed directly by our internal Talent Acquisition team.