Technical & Application Specialist - Boiler Group (Westfield)

Scope of Position:

Responsible for having a deep and technical understanding of our existing product offerings and new model introductions. Will assist our customers' with application related questions and troubleshooting. Must have the ability to use this knowledge to assist the Boiler Group in all aspects of our business which will include on-site and in-house product and technical training.

Essential Duties and Responsibilities:

List what the person must do to perform the job to meet the standards.

• Provides technical and application assistance to our customers via phone, email and virtual meetings for RBI Water Heaters, KN & Smith Series commercial boilers
• Works with Engineering, Product Management, sales, Lab Techs and manufacturing personnel to help resolve product deficiencies as noted from field complaints
• Assists customers to properly identify applicable parts and their corresponding computer part numbers
• Provides input to enhance our heating products and their serviceability, such as; technical service notifications, installation & operational manuals, start-up instructions, annual maintenance and training material
• Creates technical call log entrees into Mestek data base
• Ability to comprehend boiler data logs which can be downloaded from our more advanced boilers
• Performs other similar or related duties as required or requested

Position Requirements:

The Technical & Application Specialist - Boiler Group must possess the minimum knowledge listed below:

• High School Diploma
• HVAC certification/experience
• Excellent interpersonal skills; can work with a diverse range of professional
• Personable team player and collaborative worker
• Ability and willingness to work directly with customers on resolution of complex technical issues
• Well-organized and self-motivated
• Ability to use computer software including Word, Excel, and Outlook
• Proficient verbal, written, typing and analytical skills
• Presentation skills for technical training is a plus