Event Services (Banquet) Supervisor
- Lead Event Services (Banquet) team members during event setup, service, and breakdown;
- Lead setup for all banquet events, ensuring rooms are prepared according to BEOs, diagrams, and brand standards;
- Conduct pre-shift meetings, assign tasks, and verify completion of side work and setup responsibilities;
- Oversee service flow for all banquet functions;
- Partner with Culinary to confirm menu timing, dietary needs, and last-minute adjustments;
- Ensure all events are executed according to Event Services (Banquet) Event Orders (EOs);
- Deliver exceptional guest service and resolve issues quickly and professionally;
- Conduct pre-event briefings to align the team on expectations and service flow;
- Support training and mentoring of Event Services (Banquet) staff;
- Ensure cleanliness, organization, and readiness of all banquet spaces, storage areas, and equipment.
- Competitive Salary: $18.00/hour
- Health Benefits: Medical, dental, and vision insurance starting after just 30 days
- Perks & Discounts:
- Free and discounted room nights
- Friends & family rates at Hyatt properties
- Discounts on food and beverage
- Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
- Work-Life Balance: Paid time off, including new child leave
- Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
- Growth Opportunities: Tuition reimbursement and robust training programs
- Everyday Conveniences: Meal credit for employees
- Customer service experience and front desk experience preferred.
- Must have good typing skills.
- Ability to lift a moderate amount of weight.
- Refined verbal and written communication skills.
- A true desire to satisfy the needs of others in a fast-paced environment.
- Strong commitment to continuous learning and professional growth.
- Excellent organizational skills with high attention to detail and discipline.
- Flexibility to work rotating shifts, including weekends and holidays.
- Exceptional guest service skills with clear and confident communication.
- Must be available to work flexible shifts including nights, weekends, and holidays.
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