IT Support

Job Description

We're seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we'd love to meet you.

Key Responsibilities

• Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems.

• Set up, configure, and maintain desktops, laptops, and mobile devices.

• Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.

• Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals.

• Accurately document incidents, troubleshooting processes, and resolutions.

• Support onboarding and offboarding processes: account setup, device preparation, and user orientation.

Payrate - $30-40

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 3+ years of IT support experience in mixed Apple and Windows environments.

o Windows 11, with expertise in imaging and end-user environment management

o macOS (Ventura, Sonoma), including Apple M-series hardware

o iOS configuration and support, including Apple ID/iCloud setup

• Strong working knowledge of:

o Microsoft 365 (especially Exchange Online and Teams)

o Azure Active Directory / Entra ID

o Intune experience

• Conference room AV and office printer management - Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP.

• Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow.