Universal Banker

Job Description

Job Description

We are looking for a service-oriented Universal Banker to support members with day-to-day banking needs while identifying solutions that align with their financial goals in the MetroWest area, Massachusetts. This Long-term Contract opportunity is ideal for someone who enjoys building relationships, delivering accurate transaction support, and guiding members through deposit and lending options in a credit union environment. The role combines hands-on account service, consumer lending support, and consultative conversations designed to strengthen member satisfaction and deepen overall engagement.

Responsibilities:

• Build strong product knowledge across deposit, lending, and related financial services so members receive well-informed guidance tailored to their situations.

• Engage members in meaningful conversations to understand financial priorities, recommend suitable solutions, and connect them with specialized resources when needed.

• Open new memberships, expand existing relationships, and promote relevant credit union offerings through thoughtful, needs-based service.

• Conduct consumer loan discussions, collect and enter application details accurately, evaluate supporting information, and help move qualifying loans through the closing process within established guidelines.

• Review credit-related information and lending conditions to identify documentation needs, collateral considerations, and cases that require additional review.

• Support retirement and mortgage-related service needs by assisting with eligible account activity, maintaining required registration standards, and directing members to specialists when appropriate.

• Prepare, deliver, and retain required disclosures and records in accordance with policy, regulatory expectations, and internal procedures.

• Manage daily cash operations by balancing assigned drawers, monitoring cash and negotiable instrument inventories, and helping reconcile branch activity as needed.

• Provide branch support through operational oversight when assigned, maintain compliance with credit union standards, and stay current on procedures, tools, and service expectations.

• Represent the organization professionally across branch locations and in community-facing activities, contributing to special projects and broader team goals when requested.

• High school diploma required.
• At least 1 year of experience in customer service, banking, lending, or a related financial institution environment; 1 to 3 years preferred.
• Working knowledge of customer service practices, cash handling, bank transactions, and deposit-related activity.
• Ability to discuss financial products clearly, assess member needs, and make appropriate recommendations with professionalism and discretion.
• Experience handling detailed information accurately, including applications, documentation, and transactional records.
• Strong interpersonal skills with a dependable, ethical, and team-oriented approach to member service.
• Comfortable adapting to changing branch needs, including travel to other locations when necessary.
• Ability to maintain confidentiality and comply with all applicable policies, procedures, and regulatory requirements.