Assistant Director of Quality Improvement

The Department of Transitional Assistance (DTA) is seeking detail-oriented leaders for the position of Assistant Director of Quality Improvement. The ideal candidate will plan, manage, coordinate, monitor and evaluate DTA quality improvement processes while directing and overseeing daily program operations of the Quality Improvement (QI) Unit.

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Design and lead the Quality Improvement unit’s operational planning process.
• Identify and implement process improvement opportunities.
• Supervise and provide policy guidance to a unit of Quality Improvement employees.
• Direct and manage data collection and reporting processes, including the preparation of analytical and performance reports.
• Lead and direct project management activities, providing advice and assistance in identifying business process improvement opportunities and implementation strategies.
• Develop and deliver direct orientation and in-service training programs for the Quality Improvement Unit in collaboration with the Training and Development Unit.
• Advise on policy and program issues; provide position papers, represent DTA on interagency workgroups, with state and federal agencies, and the general public.
• Oversee data validation, analysis, and interpretation to support evidence-based decision-making

Preferred Qualifications:

• Knowledge of quality improvement management and project management principles and practices.
• Knowledge of state and federal quality control regulations, policies and procedures.
• Knowledge of policy and procedures of multiple programs for accuracy determination, research, and data collection.
• Knowledge of statistical sampling methodologies, and reporting system best practices.
• Knowledge of business process improvement and redesign theory and practice.
• Knowledge of operational planning processes and management principles and practices.
• Knowledge of training and development principles and practices.
• Knowledge of computer programming languages and statistical report writing.
• Knowledge of the methods and techniques used in the collection and analysis of data.
• Knowledge of and ability to analyze state and federal goals and policy considerations involved in providing DTA benefits.
• Ability to develop and manage automated systems communication.
• Ability to design and implement data and collection and reporting strategies and training and development programs.
• Ability to analyze and determine the applicability of data and to draw meaningful conclusions.
• Ability to design and implement business process improvement and redesign programs.
• Ability to coordinate numerous projects simultaneously to successful completion.
• Ability to develop long-range plans and programs and evaluate work performance.
• Ability to present facts and recommendations effectively in oral and written form.
• Skilled in problem solving, consensus building, conflict resolution and team building while working under strict time constraints.
• Given the served population, bilingual or multilingual fluency.

Agency Mission:


The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Learn more about our services and programs visit:

Pre-Offer Process:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Administrator VI

Primary Location : United States-Massachusetts-Boston-1 Ashburton Place

Job : Administrative Services

Agency : Department of Transitional Assistance

Schedule : Full-time

Shift : Day

Job Posting : Feb 4, 2026, 9:42:53 AM

Number of Openings : 1

Salary : 92,644.84 - 142,610.92 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Porshia Gray/[email protected] - 8572758179

Bargaining Unit : M99-Managers (EXE)

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes