Medical Assistant - Urgent Care

Job Description Summary

Maintain patient's safe passage in and out of the practice

Job Description

Schedule: hours may vary depending on the needs of the urgent care including weekends and holidays; flexibility required

• Maintain patient's safe passage in and out of the practice

• Greet, assess and interview patients

• Obtain past medical and surgical history, family history, social history, vital signs

• Review present medications, allergy, history, chief complaint, and brief interrogation of complaint

• Act as a liaison between doctor and patient

• Explain medication, side effects, treatments, diets, diseases and disease processes

• Update medication list and current problem list

• Prepare and assist patients for examination, treatment, or procedure by medical staff

• Anticipate needs of patients, and providers, other team members

• Monitoring of patient during examination, or procedure

• Maintain and update level of skill for pertinent medical assistant duties

• Stocking of supplies as needed, and maintaining clean exam rooms

• Respond to patient's concerns

• Maintains patient confidentiality

• Participate in training and skills development of new medical assistants

• Perform a variety of preliminary procedures, including phlebotomy, injections, throat cultures, nasal swabs and more.

• Analyze samples with various point-of-care testing platforms

• Prepare and package laboratory samples for transport to lab

• Demonstrate excellent customer service skills, check patients in and out for appointments utilizing our electronic internal practice management system.

• Confirm patient information at the time of check in.

• Complete / confirm insurance eligibility.

• Answer front desk phone calls.

• Provide receptionist back-up / support while being able to explain financial requirements to the patient (s) or responsible parties and collect co-pays and past due balances as required.

• Ensure Worker's Compensation, MVA and Occupational Health paperwork is completed for visits.

• Maintain optimum customer service and patient confidentiality.

• Other duties as assigned.

Qualifications:

• Medical Assistant Certification preferred or Emergency Medical Technician License

• Externship/Internship within related healthcare practice preferred.

• Must have current or very recent experience phlebotomy skills.