Client Engagement Specialist / Admission Specialist - East Coast Hours
- Field inquiries from potential clients via phone, email, and online forms
- Match clients with therapists that best suit their psychological needs and logistical preferences
- Schedule appointments based on providers' availability and abilities
- Manage lead nurturing processes to convert inquiries into active clients
- Maintain high levels of client satisfaction and service excellence throughout the intake process
- Collaborate with therapists and support staff to ensure seamless client transitions
- Keep accurate records of client interactions and statuses in our CRM system
- Provide a warm, friendly, and welcoming environment upon initial contact with each patient, in addition to providing a warm handoff to providers and support staff
- Stay informed about the latest developments in mental health to enhance client interactions
- At least 2 years of experience in customer service, sales, or client-facing roles, preferably in the healthcare or mental health field
- Proficient in CRM software and MS Office; tech-savvy with the ability to learn new tools quickly
- Strong interpersonal and communication skills
- Strong computer skills required
- Empathetic and compassionate understanding of mental health challenges
- Excellent organizational skills and the ability to handle multiple tasks simultaneously
- Bachelor’s degree in Psychology, Social Work, or related field preferred
- Experience verifying insurance benefits preferred
- Experience verifying insurance benefits preferred
- 401k Safe Harbor plan
- Dental Insurance
- Health Insurance
- Unlimited vacation policy
- Work-from-home
- Yearly employee engagement trips to NYC
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