Software engineer customer technology

Software Engineer II, Backend Platforms, Customer Technology

Candidates for this position are preferred to be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements.

Who We Are:

At Wayfair we are well on the way to becoming the world’s number one, online destination for all things home. Our core belief is that everyone should live in a home they love. We make this possible by ensuring our 24 million customers have all the technology and innovation they need at their fingertips, to give them access to our more than 33 million products which are provided by our 23,000 awesome global suppliers. In the Storefront team, we are the first impression of a customer’s shopping experience; we own the design and implementation of the customer-facing website. We partner with Product, Experience Design, Analytics and business leaders across Wayfair; our Storefront Engineering teams ensure that we’re building technology that solves important customer problems in elegant, scalable, measurable ways.

Our Site Services teams own systems that deliver various capabilities to the eCommerce platform. From site merchandising and customization, to navigation, to personalization, the Site Services teams own and develop capabilities critical to the success of the customer journey and the company. Within the domain, the teams will both be building new capabilities as well as rearchitecting and migrating existing functionality and data as part of the overall technology transformation effort.

If you love to solve real business problems at scale, in a fast-paced, high growth and agile environment, this is the role for you!

What You Will Do:

• Flex your strength and knowledge on Java, DevOps, and microservice development.
• Contribute to developing services that are built to industry best practices, including observability, architectural patterns, and inter-team dependency mechanisms (like SLOs)
• Write code to implement high-quality, scalable, future-proof services that will have effective system boundaries
• Participate in team planning and delivery meetings in a way that actively supports the goals and success of the team
• Identify risks and gaps in your assigned work and surface them to team leads
• Work closely with product managers, designers, and peers to define project requirements and execution plans

We Are a Match Because You Have:

• 3+ years of experience in engineering, with a preference for candidates with a mix of start-up and large-company experience. eComm domain expertise is a bonus
• Hands-on experience delivering software within high-growth environments at scale
• Experienced in designing and building large-scale, cloud-based systems across various projects
• Experience operating distributed services at scale, including familiarity with observability tools, logging techniques, troubleshooting, and incident response.
• Excellent communication skills with demonstrated experience driving solutions forward and ability to influence results
• Expertise with a modern programming language (such as Python, Java, C#, Scala, GO, or others). Java experience preferred.
• Experience with one or more common open source platforms, tools and framework, eg: Kafka, Kubernetes, Containerization, Java microservices, GraphQL APIs, Aerospike etc

Why You’ll Love Wayfair

• Time Off:

• • Paid Holidays

  • Paid Time Off (PTO)

• Health & Wellness:

• • Full Health Benefits (Medical, Dental, Vision, HSA/FSA)

  • Life Insurance

  • Disability Protection (Short Term & Long Term Disability)

  • Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)

  • Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)

  • Caregiver Services

• Financial Growth & Security:

• • 401K Matching (Employee Matching Program)

  • Tuition Reimbursement

  • Financial Health Education (Knowledge of Financial Education - KOFE)

  • Tax Advantaged Accounts

• Family Support:

• • Family Planning Support

  • Parental Leave

  • Global Surrogacy & Adoption Policy

• Professional Development & Recognition:

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.



Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.



About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].