Product Manager

Job Summary

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

Applause is looking for a strategic Product Manager to join our team. In this role, you won't be handed a predefined roadmap. Instead, you'll be the driving force behind our product's direction, working closely with our engineering and customer operations teams to discover, define, and deliver solutions that solve real customer problems. Working closely with cross-functional teams and stakeholders, you will drive product adoption and play a key role in advancing our product strategy and roadmap.

Key Responsibilities:

• Lead the scoping and planning process for selected product development streams, collaborating closely with cross-functional teams to define product requirements, features, and specifications.
• Oversee the end-to-end development lifecycle, working closely with Engineering and the business.
• Drive the adoption of released products, partnering with cross-functional teams to develop and execute comprehensive adoption strategies.
• Experience working with agile teams and rapid release cycles with an ability to balance and prioritize new feature requests to deliver customer value while considering technical challenges to ensure security and scalability best practices.
• Collect and analyze user feedback, market insights, and data to identify areas for product improvement, optimization, and innovation.
• Collaborate closely with Engineering to prioritize and manage complex product backlogs, aligning them with business goals and market demands.
• Act as a strategic bridge between technical and non-technical stakeholders, ensuring effective communication and understanding of product requirements.
• Monitor market trends, competitive landscape, and emerging technologies, incorporating them into product strategy and roadmap planning.
• Collaborate closely with the Customer Operations team to ensure smooth product implementation, adoption, and customer satisfaction.

Job Requirements and Preferred Skills:

• 5+ years of experience in product management or related roles, with a proven track record of successfully scoping, overseeing development, and driving the release of products.
• Strong leadership skills, with the ability to inspire and motivate cross-functional teams and drive collaboration.
• Proven experience in driving product adoption and delivering exceptional user experiences.
• Excellent communication and presentation skills, with the ability to convey complex ideas and requirements to diverse audiences.
• Strong organizational and project management skills, effectively managing multiple initiatives and priorities simultaneously.
• Deep understanding of the software development lifecycle and emerging technologies.
• Proactive and self-driven mindset, demonstrating a strong sense of ownership and initiative in achieving business objectives.
• Adaptability to thrive in a fast-paced and dynamic environment, continuously learning and adapting to new challenges and opportunities.

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• We have a flexible work environment with top talent from across the globe
• Collaborate with an international team of 450+ passionate, talented co-workers
• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
• Experience a supportive culture that emphasizes teamwork, innovation and transparency
• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments

Applause Core Values:

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?

• Be Accountable : You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
• Celebrate Authenticity : You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
• In It Together : You have a team-first mindset and love collaborating with your peers.
• Create Value for Our Customers : You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
• Crush Your Goals : You always strive for excellence and constantly seek ways to be better, more effective and more efficient.

Compensation:

Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth.

The salary range for this position is $90,000 - $120,000.

Accommodations:

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation und.er any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.