Front Desk Lead

Are you passionate about people, pickleball, and providing top-notch service? At Pickleball Kingdom, we’re on a mission to deliver a premier experience to players of all levels. As the first face our members and players see, our Front Desk Leads play a vital role in shaping that experience—from greeting visitors to supporting daily operations and creating a welcoming, energetic environment.

We’re looking for friendly, dependable, and service-oriented individuals who thrive in fast-paced settings, enjoy multitasking, and take pride in being part of a vibrant team.

Key Responsibilities

Customer Service & Guest Experience

Greet all members and guests with a warm, “Welcome to the Kingdom!”

Assist with check-ins, court reservations, and membership inquiries.

Provide accurate information on classes, programs, leagues, and events.

Give tours and ensure all guests feel welcomed and informed.

Administrative & Communication Support

Answer phone calls and respond to emails professionally.

Manage court bookings and keep member records accurate and up to date.

Process transactions and retail sales using our POS system.

Read and contribute to internal shift notes; make announcements as needed.

Manage, train, and be a positive leader for the front desk staff.

Develop a work schedule for front desk staff.

Report directly to the General Manager.

Facility Operations & Presentation

Open and close the facility following standard procedures.

Ensure the lobby, lounge, front desk, and restrooms are clean and organized.

Monitor safety and cleanliness across the facility, including player lounge, court areas, restrooms, and mezannine areas; report issues promptly.

Restock merchandise and maintain product displays.

Programs, Events & Team Contribution

Support PB 101 classes, clinics, and events by setting up and assisting guests.

Promote membership benefits and merchandise.

Collaborate with coaches, staff, and management to ensure smooth operations.

Attend staff meetings and training sessions to stay informed and grow.

What We’re Looking For

Outgoing, dependable, and enthusiastic personality

Strong interpersonal and multitasking skills

Tech-savvy with comfort using booking systems, email, and POS software

Attention to detail, proactive mindset, and commitment to cleanliness

A passion for pickleball or a willingness to learn and grow with the sport

Availability to work flexible shifts, including evenings and weekends

Perks & Benefits

FREE Membership!

Complimentary court access during off-peak hours

Discounts on merchandise, clinics, and lessons

Opportunities to grow within the fastest-growing sport in the country

A fun, active work environment with a positive, supportive team

If you love helping people, thrive in a dynamic atmosphere, and want to be part of a movement that’s changing the game, apply today to join the Kingdom!

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

Paid time off

Work Location: In person