Transportation Associate

Transportation Associate at Hebrew SeniorLife summary:

The Transportation Associate provides safe and reliable transportation services primarily for older adults across a large campus, including trips to medical appointments, shopping, and special events. The role requires adherence to safety laws, vehicle maintenance, and excellent customer service with sensitivity to passengers' mobility needs. Candidates must hold a valid driver’s license, have supervisory experience, and be able to respond calmly in emergencies while maintaining vehicle and passenger safety.

Job Description:

I. Position Summary

The Transportation Driver plays a vital role in providing safe, reliable, and courteous transportation services to our community of older adults, which includes those in independent living, assisted living, and our healthcare center. The driver supports a robust, 7-day-a-week, 19-hour-a-day employee shuttle service, and provides on-demand transportation for local employees across our 160+ acre campus. Additionally, drivers transport residents to medical appointments, assist with field trips for assisted and independent living, facilitate transportation for memorial services, shopping, and other miscellaneous trips as requested.

Key responsibilities include ensuring personal and passenger safety, strictly adhering to traffic laws both on and off campus, maintaining punctuality, and preparing vehicles in advance, particularly during extreme weather conditions. Drivers are expected to create positive and meaningful interactions with all passengers while maintaining a high standard of service that reflects the values of Hebrew SeniorLife.

II. Core Competencies

• Always wear a seat belt while driving.

• Maintain a professional appearance at all times.

• Comply with all safety rules and regulations.

• Keep the NBOC transportation vehicle clean and tidy.

• Maintain a Class D license.

• Be familiar with the geography of Boston, Massachusetts.

• Obtain BLS, EMT, or First Responder certification within six months of hire; certifications provided in-house (recommended).

III. Position Responsibilities

• Demonstrate hospitality and kindness; actively greet and assist passengers on and off the bus.

• Assist residents with mobility aids, such as wheelchairs and walkers, in boarding and exiting transportation vehicles.

• Follow written requisitions or verbal instructions to complete tasks.

• Prioritize work requests based on urgency.

• Follow standard safety regulations at all times.

• Ensure all passengers, including employees and private caregivers, are properly dropped off and screened at main entrances.

• Assist with other duties as assigned by the Transportation Coordinator or Security Administration.

• Report any unsafe or broken equipment immediately to the supervisor.

• Prioritize customer service to ensure residents and families receive high-quality care in a safe, compassionate environment.

• Maintain the confidentiality and security of all facility and patient-related information in accordance with HIPAA.

• Be available for emergency call-ins as required.

• Arrive 30 minutes before a scheduled trip to prepare the vehicle, especially in extreme weather conditions (e.g., snowstorms).

• Record starting and ending mileage and times on a daily sheet.

• Ensure all required vehicle inspections are performed annually.

• Cover all scheduled trips; if unable to do so, notify the Transportation Coordinator or Security Administration.

• Report any vehicle issues or needed repairs to Transportation Coordinator or Security Administration.

• Use the phone only when necessary and vehicle is not in active service; no personal calls are allowed.

• Complete special projects as assigned.

• Schedule all vehicle maintenance and inspections.

• Ensure vehicle cleanliness, particularly when residents may have specific health needs.

• Manage all transportation scheduling.

IV. Qualifications

• High School Diploma or equivalent.

• Valid Massachusetts Driver’s License with the ability to operate community vehicles.

• Proficient in reading, writing, and understanding English.

• Minimum of three years of related work experience.

• At least two years of supervisory experience.

• Demonstrated ability to remain calm and think clearly during emergency situations.

• Strong interpersonal skills and professional demeanor.

• Excellent oral and written communication skills; ability to adapt to changing priorities and make independent decisions.

• Superb organizational skills and attention to detail.

• Computer literacy, including experience with databases, Windows, Word, and Excel.

V. Physical Requirements

• Ability to lift, pull, or push up to fifty pounds.

Remote Type

Salary Range:

Keywords:

Transportation Associate, bus driver, senior transport services, passenger safety, vehicle maintenance, community transportation, mobility assistance, customer service, driver certification, emergency response