Field Service Sales Representative-Boston

Our Opening and Your Responsibilities

METTLER TOLEDO is the global leader in the manufacturing, marketing and service of precision instruments for use in industrial, laboratory and food retailing applications. This position supports the growth of METTLER TOLEDO services to new, existing and prospect customers. We have one of the largest Global Service and Sales organizations among precision instrument companies.

Summary:

We are seeking a Field Service Sales Representative for the Mid-West and Central Region of the U.S. This position is based out of Boston. The Field Service Sales Representative is responsible for promoting value-added maintenance agreement solutions to our customers.

Relying on available database marketing information, the Service Sales representative will develop and implement targeted account penetration plans that are closely coordinated with regional business growth initiatives within the Lab and Industrial product and service teams.

Key performance criteria will be growth of revenue generated from maintenance agreement accounts, and other equipment qualifications, calibration certification documentation, training and other consulting services. The Service Sales Rep will also focus a large part of their selling time on developing new service accounts. These are described as clients who traditionally do little to no business with MT and have to be nurtured to a relationship with us.
The Service Sales Rep will also leverage product “point of sale” (POS) opportunities, promoting maintenance agreements for large or strategic new equipment installations where it is warranted.

Essential Duties and Responsibilities

• Demonstrate an ability to prospect for, develop relationships in support of, and ultimately have the ability to close comprehensive agreements within existing, as well as current non-service customers.
• Promote value-added maintenance agreement solutions to targeted P-Account customers.
• Develop relationships in support of, and ultimately close "pre-paid" basic, standard and comprehensive service contracts with new customers.
• In cooperation with the responsible Leader, develop and achieve annual revenue targets. Key objectives will be established, and detailed action plans developed describing the initiatives required to achieve business targets.
• Work in a collaborative manner with the key members of the Lab and Industrial Business Areas sales and service teams to present Mettler Toledo as a clearly differentiated service provider.
• Promote and sell complete range of service products, leveraging existing customer relationships to expand the added value Mettler Toledo can provide. Responsible for the proposal preparation process and proper administration of agreement pricing.
• Ensure proper customer account management is executed within the assigned territory. Working with the Leader and local Mettler Toledo product sales representatives, plan and coordinate the scope of services offered to target accounts.
• The Service Sales Rep will remain current in all applicable subject matter affecting his/her ability to interface competently with the client base. This may include but may not be limited to: FDA, USP, or other state and federal regulatory requirements, ISO guidelines, and any other developing regulations or quality initiatives which impact the industry on an ongoing basis.
• The Service Sales Rep will collaborate with the Area Business Managers to help train new sales representatives on the service product portfolio as part of the on-boarding process.
• Responsible for overall general knowledge and application of the business area's product and service offerings.
• Responsible for an in-depth knowledge of the internal processes relating to sales and service, including but not limited to SAP CRM for data input, extractions, and reporting purposes.
• Responsible for managing qualification and nurturing activities, in their territory, that specifically includes contacting potential and existing customers to define and clarify the specific details of the sales opportunity and capturing and maintaining the customer data and requirements in SAP CRM.
• Analyze and prioritize activities to focus on the highest potential opportunities for success.
• Other duties may be assigned as needed.

What You Need to Succeed

Education, Experience & Skills

• Bachelor’s degree (BA) in business, marketing, finance, or closely related discipline is preferred; or a minimum of five years related experience and/or training; or equivalent combination of education and experience.
• Formal training in selling techniques and account management is required to perform the job effectively.
• Prior sales experience is preferred.
• High energy level with a strong customer focus.
• Ability to utilize a database system to record and extract information.
• Strong customer service, analytical, and reasoning skills. Better than average written and verbal communication skills required.
• SAP knowledge/experience preferred, but some experience with ERP and/or CRM systems needed.
• Proficient Microsoft Office skills including Excel, Word, Outlook and PowerPoint
• Must be a self-starter who will identify problems and initiate corrective actions without specific direction from management.
• Strong ability to interface with other departments and teams in a professional and cooperative manner.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
• Tuition reimbursement, employee wellness programs, plus other perks and discounts
• Parental and caregiver leave policies
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our . If you’d like more information about your EEO rights as an applicant under the law, please click .

For those who prioritize precision, Mettler Toledo is precisely where you belong.