Senior Vice President of Operations - Bookit.com

About Bookit

Bookit is revolutionizing the travel and rewards industry as the next-generation B2B2C “super app” offering our brand clients and consumers unprecedented value on luxury travel, unforgettable VIP experiences, and premium retail goods. Consumers save up to 70% when booking on our platform, earning universal rewards points that can be spent with over two million brand partners. Envisioned as a "next-gen Expedia," Bookit supports customer transactions in more than 3,000 cryptocurrencies as well as debit/credit cards and brand rewards points. Our SaaS technology infrastructure transforms the future of payments.

Learn more at bookit.com and bookit.com/enterprise .

About the Role

The Senior Vice President of Operations drives strategic excellence across all facets of Bookit's rapidly scaling B2B and B2B2C business. The role combines deep operational expertise with executive leadership to oversee our unique booking platform spanning travel, VIP experiences, premium retail, and a next-gen, blockchain-powered payments infrastructure.

You are responsible for helping to grow and manage a nascent team of marketers, technology builders, experience curators, and customer service professionals delivering unprecedented rewards to our end consumers and meaningful customer engagement to our brand clients. The ideal candidate has proven experience scaling operations in high-growth travel technology companies and/or startups, with the strategic vision and budgeting experience necessary to build peerless operational frameworks at the intersection of travel, entertainment, fintech, and loyalty.

Location : Miami (Hybrid preferred); remote considered for highly qualified candidates.

Salary Range : $175,000 - $190,000

Key Responsibilities:

Strategy & Leadership

• Develop and execute operational strategies that drive Bookit.com's rapid growth across travel, experiences, retail, and payments verticals
• Partner with executive leadership to align operational initiatives with company objectives and growth targets, ensuring efficiency and cost optimization
• Support the CEO and Executive Team in serving our B2B2C brand clients and developing foundational partnerships across the travel and experiential industries

Cross-Functional Operations

• Serve as primary liaison between Bookit.com leadership and its founding partners, (ONE Company, Starboard, Superlogic and affiliates)

• Collaborate closely with our Product, Technology, Marketing, and Finance teams to optimize the Bookit.com platform for our brand clients and ensure a seamless end-to-end customer experience for our end users

Customer Experience & Risk Management

• Oversee the Customer Service team, ensuring reliable 24/7 support
• Develop business continuity plans in the event of travel disruptions, or other unforeseen events

People & Performance

• Oversee hiring, company goal setting, and personnel evaluation/development
• Foster a culture of continuous improvement, accountability, and data-driven decision-making
• Define and track key operational metrics to measure performance and outcomes

Market Awareness

• Stay ahead of industry trends, emerging technologies, and best practices in travel operations, e-commerce fulfillment, and experiential services
• Execute with minimal oversight, navigating complex challenges from concept to completion

Requirements

• 10+ years scaling operations in high-growth online travel, e-commerce, or fintech
• 5+ years in executive leadership (VP+ with P&L responsibility)
• Proven success scaling multi-sided marketplaces with complex inventory management
• Strong vendor and partner management experience at scale
• Track record with major online travel platforms (Expedia, Booking.com, Marriott, etc.), experiential companies, or startups preferred
• Exceptional leadership and team-building skills with experience growing cross-functional operations teams
• Proficiency with modern ops tech stacks, CRM systems, BI, and AI-driven tools
• Collaborative, adaptable leader who contributes positively to company culture
• Spanish proficiency a plus; Web3/crypto familiarity strongly preferred

Benefits

• Health care plan (Medical, Dental & Vision)

• Vacation: Flexible/Unlimited PTO with manager approval.

• 401K Plan – Tax-Deferred and/or Roth options

• Collaborative culture with industry veterans and mission-driven builders

Bookit is an equal opportunity employer. 

We strive to create and maintain an equitable workplace where contributors of all backgrounds feel welcomed and valued. We do not discriminate against applicants or employees based on racial identity, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information. Be part of an inclusive company culture emphasizing autonomy, mastery, and purpose.