Residential supervisor

The Department of Developmental Services (DDS) is seeking qualified candidates for the Residential Supervisor I (RS I) position. This position will offer candidates extensive opportunities to learn and develop team building, supervisory, and leadership skills while working as part of a highly motivated and progressive management team. The RS I position offers candidates opportunities for professional growth and advancement.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Coordinate, implement, and supervise the administrative and clinical operations of the homes, including residential program development and implementation and/or compliance of policies, regulations, and procedures.
• Supervise and evaluate support staff, make personnel recommendations for hiring and promoting staff to maintain adequate staffing patterns
• Ensure a safe home by participating in and supervising the day-to-day interactions and activities of the residents.
• Assess individuals' needs, abilities, and the resources needed to develop therapeutic programs in community living skills.
• Participate in the interdisciplinary team, coordinate, and participate in Individual Service Plan (ISP) implementation; develop, implement, and maintain data collection and records.
• Monitor and evaluate the physical operation and maintenance of the setting; monitor residential budgets; maintain individuals' funds; assist individuals with expenditures and money management, and act as a liaison to adjust personnel and ensure effective communication between staff.

Preferred Qualifications:

• Knowledge of the fundamental types and problems of mental health disorders and developmental disabilities.
• Knowledge of the principles and practices of interviewing.
• Ability to do the following:
  • Supervise, plan, and assign work according to the nature of the job to be accomplished;
  • Assess the capabilities of subordinates and available resources; control work through periodic reviews and/or evaluations;
  • determine subordinates training needs and provide or arrange for such training;
  • Motivate subordinates to work effectively;
  • Determine the need for disciplinary action and either recommend or initiate disciplinary action.

Please Note:

This position is located in the Southwest Valley Community Homes Program in Westfield, MA.

Schedule: 9:00am - 5:00pm

Days off: Sunday/Monday

Flexibility required to meet the needs of the program.

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit:

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search:
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS:

At least three years of full-time, or equivalent part-time, experience in counseling, guidance, teaching, or therapeutic services for individuals with developmental disabilities and/or chronic mental illness, of which at least one year must have been in either a supervisory capacity.


SUBSTITUTIONS:

A Bachelor's degree in social work, rehabilitation, psychology, sociology, human services, education of people with physical and/or learning disabilities may be substituted for two years of the required nonsupervisory experience on the basis of two years of education for one year of experience..

• A Master's or higher degree social work, rehabilitation, psychology, sociology, human services or education of people with physical and/or learning disabilities may be substituted for an additional year of the required nonsupervisory experience on the basis of two years of education for one year of experience.
• One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.
• No substitution will be permitted for the required supervisory experience.

LICENSES:

Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state..

Employees who were initially hired into salary range (A) may advance to salary range (B) at any time after hire based upon the following evidence of level (B) competencies:

• Satisfactory completion of a full year performance evaluation cycle.

Please Note:

• Direct Care Worker I (DSW I) experience will count as creditable service towards part (A)
• DSW II, III, and IV experience will count as creditable service towards parts (A) and (B)

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Residential Supervisor I

Primary Location : United States-Massachusetts-Westfield-39 Woodsong Drive

Job : Community and Social Services

Agency : Department of Developmental Services

Schedule : Full-time

Shift : Day

Job Posting : Oct 20, 2025, 10:45:46 AM

Number of Openings : 1

Salary : 65,212.16 - 88,435.36 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite, [email protected] - 8572835830

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No