Customer service coordinator

Job Description SummaryAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for a Customer Service Coordinator in Billerica, MA!

We are looking for you !

• In-Office position
• Working hours from 10-6pmET

Recruiter: Roseanne Khachikyan / [email protected] / 424-318-0169

Essential Duties and Responsibilities:

• Works closely with local Branch, Customer Service, Sales, and Plant personnel daily to assist in promoting timely delivery and communicating delays to customers directly.
• Identifies urgent orders and reports them back to necessary departments for correction.
• Reviews and coordinates rescheduling of deliveries with necessary departments by monitoring Undelivered Report and updating sales order notes before dropping the delivery for reschedule and notifying the Distribution team.
• Communicates delays and updates to Customer Service and/or Account Managers to expedite customer notification as needed.
• Complete a daily review of the previous days' missed deliveries and update SAP shipment and order notes accordingly.
• Completes billing timely and accurately with close attention to customer cylinder balances and managing serialized cylinder accuracy.
• Demonstrates full knowledge of all order-entry, data research, and order completion in SAP that is necessary to service customers.
• Interacts with customers, Branch, Plant, and other departments as needed to research, uncover and correct errors in posted delivery tickets that may impact Airgas inventory, the customer’s order, the delivery schedule, etc.
• Identify root causes for billing discrepancies, create long-term solutions by coordinating and leading across work groups, and then communicate learnings and best practices.
• Reviews and manages Recurring Orders/Automatic Scheduled Deliveries (ASI’s) for quantity and frequency.
• Reviews trends and customer requirements with Account Managers to enhance customer experience and maximizes delivery efficiency.
• Other duties/projects as assigned.

Required Qualifications:

• A high school diploma or equivalent.
• Two years in customer service and/or inside sales related roles required.
• Excellent customer service & communication skills. Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.
• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.
• Good problem solving and analytical skills.
• Math skills to include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percentages.
• Ability to work well both as a team and independently.
• Ability to set priorities and manage time in a dynamic work environment.
• Detail-oriented.

Preferred Qualifications:

• Additional post high school education and/or training preferred
• Prior experience with SAP preferred.

PHYSICAL DEMANDS:

The characteristics listed below are representative of the physical demands required by an individual to

successfully perform the essential duties of this position. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential duties.

• Employee may be required to remain stationary for extended periods of time.
• Employee may occasionally be required to traverse through office and/or manufacturing locations.
• Employee will frequently be required to actively listen and exchange information.
• Employee will be required to observe and assess information received via computer.
• Requires frequent use of computer and telephone.
• Extended periods of sitting and/or standing.
• Occasional bending, stooping, crouching, reaching, grasping, feeling and repetitive motions.
• Flexible to work overtime as needed.

WORK ENVIRONMENT:

The characteristics listed below are representative of the work environment typically encountered by an

individual while performing the essential duties of this position. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential duties

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person