Floor Supervisor | Brockton
- Retirement Plan 403(b)
- Health, Dental, Vision, Pet and Life Insurance
- Paid vacations
- Paid holidays
- 8 discretionary days
- Mileage Reimbursement
- Career Growth Opportunities
- Culturally Diverse population
- Clinical Licensing Support
- Bilingual Candidates Encouraged to Apply
- EOE M/F/D/V
- Union/Non-Union
- Supervises all support staff working in the front office and medical records room
- Provides weekly individual supervision and annual performance appraisal, and disciplinary action, as needed
- Manage support staff schedules to ensure appropriate coverage
- Approve lunch and time off requests, as determined by Practice Manager
- Coordinate front office coverage while staff is attending mandatory meetings or trainings
- Ensure that agency policies and procedures are adhered to by all subordinates
- Ensure that Quality Improvement and Division goals and objectives are carried out appropriately
- Ensure that their staff is offering high quality customer service
- Ensure that appropriate supervision, training, and accountability is consistently afforded to all support staff
- Minimum high school diploma with business related courses or equivalency
- Thorough knowledge of billing practices and managed care requirements, as they relate to job functions.
- Basic knowledge of billing and scheduling systems and procedures.
- Must understand the population and information sensitivity (i.e. HIPAA and privacy laws and regulation) protocols required in mental health.
- Bilingual Perferred.
- ability to communicate with all levels of internal staff and outside vendors, etc
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