Mobile Homeless Outreach Specialist

Department: Housing and Homelessness Prevention

Location: Malden - Commercial Street

Compensation: $49,000 / year

Description

Through our offices in Boston and Malden, ABCD's Housing and Homelessness Prevention Department supports people in their search and works to prevent families from entering homelessness by providing housing counseling. We provide information to help people navigate the maze of paperwork and procedures that comes with subsidized housing. Join us as Mobile Homeless Outreach Specialist in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, and are dedicated to making a positive impact, we invite you to apply.

Key Responsibilities

• Responsible for identifying unsheltered homeless individuals in the Malden, Medford, Everett and Chelsea areas through direct street outreach activities and through community referrals from mental health, hospitals, local law enforcement and municipalities and other social service agencies.
• Work collaboratively with the Mobile Homeless Outreach Coordinator to conduct outreach in the community, focusing on those who are most vulnerable. Outreach will occur in identified “hot spots” in the tri- neighborhoods at times when individuals are most likely to be found, including early morning and evenings.
• Complete a Vulnerability assessment tool to determine vulnerability and acuity of individuals during street outreach as well as other outreach and referral processes.
• Assist the homeless with accessing resources and make referrals for additional support services, continuing to engage with the unsheltered homeless until shelter or permanent housing is obtained.
• Provide advocacy for homeless when they encounter barriers.
• Collaborate with other agencies in the region to provide team outreach services.
• Maintain complete client records, daily activity logs, mileage logs, neighbor-related data tracking systems and other reports as directed.
• Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to homeless.
• Attend team meetings, case conferences, training workshops and community meetings as needed.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of a high school diploma or equivalent with 12 months of social services experience required. Bachelor’s degree in social work, human services or related field preferred.
• Experience working directly with the chronically homeless strongly preferred. Demonstrated basic understanding of severe mental health, physical health, and substance abuse issues and symptoms.
• Ability to listen with sensitivity to other people’s feelings, needs, and points of view, and demonstrate tact and courtesy in expressing opinions or ideas.
• Demonstrated ability to manage multiple cases effectively and efficiently and be able to adapt well to changing priorities and challenging individuals.
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
• Must have a valid driver’s license and be able to work outside of normal business hours, particularly with flexible evening hours.
• Ability to drive a 15-passenger van to outreach events and occasionally transport clients to services.

Expected Salary: $49,000 USD. Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.